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Customer Service Opportunity in Financial Services Transition Processing Specialist Location(s): 20 E Thomas Rd Suite 2000 Phoenix, AZ 85012 2300 Windy Ridge Parkway 1100 Atlanta, GA 30339 877 Executive Center Drive West, St.
Petersburg, FL 33702 7755 Third St.
North Oakdale, MN 55128 12325 Port Grace Blvd, La Vista, NE 68128 Role Type: Full time Summary Responsible for the accurate and timely processing of routine transactions that support the establishment, maintenance and closure of brokerage accounts.
Must be able to acquire and retain knowledge of financial services industry rules and best practices regarding basic brokerage account operations.
Responsibilities
• Review, process and follow up on various brokerage and non-brokerage account requests including asset movement requests, IRA distributions, journals between brokerage accounts, alternative investment processing and other cash and asset processing.
• Must act as subject matter expert for several different responsibilities within brokerage Operations.
Act as back-up to co-workers by cross-training on all department functions and demonstrate flexibility to respond to influx of workflow.
• Interact with clearing firm on routine brokerage account processing requests; provide timely updates and statuses in contact management and workflow systems
• Pay close attention to detail, process work accurately and work on repetitive tasks
• Answer internal and external phone calls; make outbound phone calls to our advisors.
• Update contact management systems with professional grammar and spelling.
• Exercise judgment to know when to escalate issues to manager or supervisor
• Assist in training co-workers to act as back-up for primary responsibilities
• Respond to incoming requests from internal and external customers including research and problem solving, entering data into contact management system and providing timely follow-up communication.
• Make appropriate decision on when to lend assistance to co-workers to ensure that department service levels are maintained.
• Assist with special projects and research Education Requirement H.S.
Diploma Required, Bachelor’s Degree from accredited University preferred Requirements Must already be proficient in the following: Microsoft Excel, Word, Outlook and Internet Explorer.
Must become proficient with the following systems: NetX360, Front-End Imaging (FEI), SalesForce (contact management and imaging workflow systems), Client Central and back office functions.
Responsible for the accurate and timely processing of routine and complex transactions that support the activities associated within Brokerage Operations.
Provide a high level of service and support to independent financial advisors nationwide.
Review and process a high volume of time sensitive notifications and respond to high volume of incoming service requests.
Must be able to acquire and retain knowledge of securities industry rules and best practices regarding brokerage account operations and have strong organizational and time management skills.
Serves as a backup resource to coworkers that perform equivalent duties and is required to demonstrate the flexibility to respond to increases in workflow.
Preferred Requirements 5 years’ experience working in wealth management broker de Current Employees and Contractors Apply Here