Impact is hiring a Senior Field Network Engineer for our Nationally ranked Best and Brightest Workplace!The Senior Field Network Engineer (FNE) will be utilized in many different capacities to ensure client success regarding the entire scope of our Managed IT services.
The Senior FNE will be the primary technical subject matter expert for MIT clients’ technical environment.
The Senior FNE maintains client uptime and improves their computing experiences through effective monitoring, maintenance, problem identification and resolution activities, as well as further developing our company’s positive reputation with existing clients through exceptional service.
The role of the Senior Field Network Engineer is challenging and rewarding, requiring a strong and vast technical skill set, along with business acumen and interpersonal skills.
The position will require several different skills, beyond what is stated here.
The focus of any job at Impact is always Excellent Customer Service.ResponsibilitiesPre-SalesProduce the technical portion of the Business Transformation Assessment (BTA).
The focus is on recommendation and best practice, taking data to produce strategy.
This includes RMM tool configuration and deployment on the client network, physical review, documentation of the IT assets, and participation in onsite interviews.
The engineer then must analyze the data collected and produce a detailed technical document that outlines the client network with our technical recommendations.
When necessary; participate in phone conferences, in person meetings, validation, and proposal meetings with the Managed IT Business Development Specialist.
The emphasis is always on showing the value, capability, and professionalism of our Managed IT services.
Our goal is partnering with the client on our fully managed IT program.Scope and generate technical project plans, defining steps necessary for successful project completion and defining project milestones/timelines.
Participate in end user on-boarding meetings to help explain the Complete Care program and show clients how to interact with our Service Desk.
Walk users through the Complete Care end user guide and ensure the client understands the process while emphasizing our commitment to excellent customer service.TechnicalThe Senior FNE will plan and lead the installation and configuration of recommendations made during the BTA.
This requires the technical skills to implement the core networking technologies.
These include Windows Server, Hyper-V, VMWare, Exchange, SharePoint, firewalls, switches, BDR solutions, PowerShell, Active Directory, Group Policy configuration, and cloud services such as Office 365, G-Suite, and Azure.Configuration of our RMM tool to monitor and alert on all critical client network components.Work with the Service Desk and Operations teams to plan and implement the client management and maintenance plans that include Windows and 3rd party software patching, A/V profiles and scan schedules, workstation clean up, Active Directory management, backup maintenance, and all network documentation.Working with clients’ line of business vendors.
Identifies, documents and troubleshoots user computing issues to resolution and maintains customer satisfaction.Identifies user problems and works within a structured problem management and resolution process to maintain customer satisfaction.Works with other resources and vendors to deliver effective field support services.Utilizes Impact improved technologies to deliver on-site and remote user support services.On timedocumentation of issues within Impact’s ticket system.GeneralParticipates in ongoing training and attainment of manufacturer certifications.Develops and maintains relationships with customers and engineers that further develop our company’s positive reputation through exceptional customer service.Maintains relationships with vendor contacts that are beneficial to the company.Follows a set of standards for documentation of customer network status and activities.Things We Are Looking ForComputer SkillsServer AdministrationAdvanced experience with Windows 2012-2019 ServerActive Directory design and architectureMicrosoft Exchange, SQL, and SharePoint managementDNS, DHCP, and Remote Desktop ServicesVMWare, Hyper-V and other virtualization technologiesStorage solutions: SAN, NAS, and Shared StorageFirewalls, switches, and other networking technologiesCisco Meraki, HP, and other technologiesDisaster recovery architecture and planningOffice 365, Azure and other cloud solutionsMobile operating systems (IOS, Android, Windows)RMM tools such as N-Able, Kasaya or LabTechExcellent in-person and remote client support skillsStrong written and verbal communication skillsCertifications, Licenses, RegistrationsValid driver’s license and proof of insuranceMicrosoft Associate and Expert certificationsCisco CertificationsOther Skills and AbilitiesAble to work independently or as part of a teamMust be prepared for on-site work with clientsExcellent technical writing abilityValued Qualifications (not required)7 or more years relevant experience as a:Network Engineer, Systems Engineer, Network Architect, Network Administrator, Systems Administrator, IT Administrator, IT Engineer, IT Consultant, Network Consultant, IT Manager, Infrastructure Engineer, Windows Server Engineer, etc.Relevant industry certificationsExperience as part of a Microsoft Partner organizationExperience working for a managed services organizationBenefits20 days of PTO12+ paid holidaysFlexible Sick Day PolicyPaid Maternity & Paternity LeaveComprehensive Health, Disability Life, Dental and Vision Plans401(K) match & retirement plansStudent Loan reimbursementOn-going training & development opportunitiesPDN-96c74b9d-7385-4f22-a253-376903e07ce1< P>By Jobble</p>