Our clinical administrative assistant has moved on, and we are looking for the next person to join our team.
We are a small outpatient mental health group practice, with a holistic focus for the treatment of eating disorders.
The Medical Biller Administrative Assistant represents an integral role on the team and it is this role that allows our clinical team to do what we do best provide compassionate care in a soothing environment that generates real results so people can heal.
In this role you will be responsible for all aspects of medical billing as well as function as executive administrative assistant to the Clinical Director.
This position is in-person, Monday through Friday, 9am-6pm with an hour lunch break (possibility for some flexibility with schedule for the right person) The ideal candidate is someone who will stay with the company as we grow.
Requirements Responsibilities: Answer Phone Lines & Route Calls Answer
– all inbound calls with the highest level of professionalism and enthusiasm
– must have a clear phone voice and pleasant demeanor Serve as first point of contact for initial patient inquiries, answering questions about the practice, providing information, setting up patients with intake forms through the EMR patient portal & scheduling intake appointments
– ability to provide warmth and empathy for patients and their families who are inquiring about services, attract and close prospective patients by identifying their needs and educating them on our services Deepen and retain patient relationships through needs, assessment and solution offerings Developing a good
– but not expert
– knowledge of the services we provide and being able to sell those services to prospective patients Be able to answer questions and overcome objections Comfortable talking to people on the phone and be able to use computer databases or be able to learn how to use them General Administrative & Executive Assistant responsibilities including but not limited to: Send & receive faxes; Sorting, opening & sending U.S.
mail; Bill payment; Document scanning & filing; Data Tracking, Spreadsheet Management, & Data Entry Projects; Order and maintain inventory of office supplies, subscriptions, etc.
Helping prepare for meetings; Accurately recording minutes from meetings Managing Clinical Directors calendar and set up meetings Act as an office manager by keeping up with office supply inventory; Replenish office materials such as snacks, printer supplies, paper, office supplies, etc.
Format information for internal and external communication
– memos, emails, presentations, reports Coordinate all team meetings and retreats and assist with staff meetings and events as needed Provide “gatekeeper” and “gateway” role, providing a bridge for smooth communication between the Clinical Director and staff, demonstrating leadership to maintain credibility, trust, and support with the Clinical Team Manage all aspects of the organization’s office services.
Evaluate and assist the Clinical Director in developing office policies and procedures for improved work flow and anticipate future needs as organization grows.
Assist in the selection of vendors and purchase equipment, services, and supplies necessary for operation of organization Provide hospitality to all visitors, patients, and families and help to create a welcoming environment Responsible for billing and accounts receivable for cash-based practice Verify patient/client insurance benefits eligibility and coverage Ensure that all relevant information necessary for out-of-network insurance claims has been entered into patient/client records (i.e., insurance ID, diagnosis and treatment codes and modifiers, provider information) Assist providers when answering patient/client questions on patient/client responsible portions, copays, deductibles, write-offs, etc.
Assist in resolving patient/client complaints and/or explain why certain services are not covered Follow up on OON claims submissions, denials and appeals May perform “soft” collections for patient/client past due accounts.
This may include contacting and notifying patients/clients via phone, email or U.S.
mail The position requires a thorough knowledge of the necessary practices and procedures for Outpatient Mental Health Billing, Insurance Verifications, Third Party Insurance coverage, Insurance denial review and overturn procedures Properly code medical services, diagnosis, treatments, and more Invoice patients and insurance companies for claims or payments Track and collect payments, including setting up payment plans for outstanding bills Correct rejected insurance claims and coding errors Manage patient insurance claims and payment plans Submit billing data to the appropriate insurance providers Other projects/duties as assigned for the overall benefit of the organization Requirements Minimum high school diploma Ability to organize a daily workload by priorities, with good organizational skills & time management A proactive approach to problem-solving with strong decision-making skills Professional level verbal and written communications skills Work experience as an Executive Assistant, Personal Assistant or similar role Familiarity with office gadgets and applications (e.g.
e-calendars and copy machines) Excellent verbal and written communications skills Discretion and confidentiality Ability to complete a high volume of tasks and projects with minimal supervision Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround At least one year of customer service or reception experience and strong history of reliability & clear & friendly phone voice Excellent computer skills must be able to work in both PC and MAC operating systems Strong experience with EMR’s, preference for experience with TheraNest, SimplePractice & IntakeQ Must have strong experience with medical billing, specifically mental health billing, for both cash pay and insurance billing including out-of-network claims submissions, OfficeAlly & Claims Submission Must be mature and professional, with a positive and friendly attitude Ability to anticipate needs & to be appropriately proactive and take on responsibilities without direction Must be proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Business Suite Ability to manage multiple projects and people simultaneously Benefits Benefits Wellness Resources Meals, Snacks, Nespresso Coffee Bar Paid Time Off Health, Dental, & Vision Training & Development & Educational Stipend Compensation $60,000-72,000 annually dependent on experience and education