Job Description:
The Services to the Armed Forces (SAF) and International Services (IS) mission is to provide care and comfort to the members of the United States Armed Forces and their families. It is the impetus for the establishment of the American Red Cross (ARC). SAF at the Red Cross is a mixture of both tradition and innovation. ARC continues to provide traditional support to military families; serve in military and veterans hospitals, and conduct emergency communication. But, we also continually adapt our traditional services and create new programs to meet the needs of todays military member, veterans and their families.
The American Red Cross is currently seeking a Mobile SAF-IS Regional Program Specialist in Los Angeles, CA to support the Service to Armed Forces and International Services Division mission throughout the Los Angeles Region . This position is regional, but also part of our mobile staff which requires meeting strict medical and security clearances prior to employment. In this role worldwide deployment is a condition of employment. Mobile staff members typically deploy for 6 months at a time typically, approximately once every 2 years, and can be sent to any military base in the world.
Job Summary
The Service to the Armed Forces (SAF) and International Services (IS) Regional Program Specialist assists in the delivery of American Red Cross programs and services to meet the needs of United States military members, veterans and their families in accordance with Red Cross policies and procedures. Also responsible for supporting the delivery of International Services (IS) U.S. programs and services to include International Humanitarian Law (IHL), Youth Action Campaign (YAC) and Restoring Family Links (RFL). This is accomplished through managing volunteers and working with other Red Cross departments to support strong visibility for SAF/IS U.S. in the community.
The RPS also serves as part of the Hero Care Center Contingency Team. Will act as the first line of supervision and support to provide casework expertise and manage volunteers and other staff members during surge situations and disaster responses. Supports Disaster Cycle Services (DCS) as necessary in accordance with the DCS COOP SAF responsibilities. Maintains deployment readiness at all times by completing medical requirements, clearance requirements and by completing ongoing training requirements to maintain proficiency with casework and relationship management.
Primary Responsibilities
1. Relationship Management and Community Outreach: Serves as the face of the Red Cross throughout your region.
- Cultivates relationships and partnerships with external constituents in the local community, including government organizations, corporate partners, civic organizations and other community charitable and nonprofit agencies with the purpose of furthering the mission of the Red Cross. Outreach includes command meetings, education briefings, presentations or information sessions. Will also be responsible for establishing and maintaining effective command relationships during deployment.
2. Volunteer Management:
- Develops and implements a strategic volunteer program to engage and enable delivery of all Red Cross programs and services on a military installation.
- Recruits and trains volunteers in the delivery of SAF programs and services, Preparedness, Health & Safety Services, Disaster Cycle Services, and providing support to Armed Forces Blood Services,
- Supervises volunteer staff in their daily work responsibilities.
3. Service Delivery Management: Ensures the delivery of SAF core services to all clients within their jurisdiction.
- Supports other lines of ARC service to ensure the delivery of Preparedness, Health and Safety Services training, disaster preparedness and response and Red Cross Blood Services. Services may include conducting training, meetings, presentations, and workshops as well as scheduling, recruitment, marketing and providing materials and support throughout the community.
4. Hero Care Network Contingency Team: Serves as a Subject Matter Expert (SME) during emergency situations at the SAF Hero Care Center.
5. Deployment Readiness: Mobile staff are required to deploy and maintain readiness at all times. In order to maintain their annual readiness certification, the following is required:
- Deployment Familiarization Training on military culture and protocols, command relationships, dos & donts while deployed and scenario-based situations.
- Advanced leadership training and advanced casework training must be completed.
- All trainings must be recertified annually to ensure continued readiness
- Once activated for deployment, staff will meet regularly with senior leadership to ensure readiness and ability to backfill OCONUS SAF-IS Mobile positions as needed.
- Additional training with site specific scenarios with the current staff members at their deployment location is required.
- Additional deployment medical requirements must be met.
- Must obtain a no-fee passport prior to deployment and a Department of Defense Common Access Card (CAC) upon arrival.
6. Reporting & Admin Support: Monitors and reports on American Red Cross Service Delivery Outcomes.
Interact with customers and other teams to obtain data to document outcomes and program results to ensure organizational accountability.
Input and Evaluate Service Delivery Data for consistency completeness, accuracy, reasonableness.
Generate data reports on a scheduled and/ or periodic basis for management or local command.
Makes recommendations for continuous improvement to ensure metrics are consistently met.