Claims Specialist II
– Remote Part Time 25 Hrs week Targeted compensation: $20-$25/hr Salary commensurate with experience and skill set Must have 1yr or more claims Experience Start date 10/24 with 5 week training mandatory attendance each day 7:30am
– 4:30pm MDT Training is paid.
Part time shifts available after training Mon-Fri: 9:00am
– 2:00pm MT 6:00am
– 11:00am MT 1:00pm-6:00pm MT Who we are: 2-10 Home Buyers Warranty is a leading home warranty provider in the U.S.; serving the protection needs of new home builders and owners of new and existing homes.
Our mission is to improve the quality of housing and the experience of homeownership.
Founded in 1980 and with a corporate office based in Denver, Colorado, we are an industry leader protecting one out of every seven new homes in the U.S.
and continuing to grow our brand and expertise in the market.
Please watch our 2 minute video to see what it’s like to join our team https://www.2-10.com/careers-welcome/ What is the role and where can you add value?
2-10 Home Buyers Warranty is seeking a highly motivated, customer centric, and dependable individual to join our Inbound Claims Team.
The ideal candidate will be organized with a strong work ethic and enjoys working in a team environment.
As an Inbound Claims Specialist II, you will apply your energy and problem solving skills to provide an extraordinary customer experience.
The Inbound Claims Specialist II supports customers who have open claims in progress.
You will work directly with homeowners, service providers, and real estate professionals to adjudicate and resolve warranty claims.
You will have the opportunity to take on a variety of responsibilities and the ability to grow within the organization.
Core Job Responsibilities: Ability to support both Inbound and Outbound calls while providing exceptional customer service to internal and external customers.
Availability to work part time shifts after training Mon-Fri: Answer inquiries via phone for open claims by clarifying desired information; researching, locating, and providing claim information.
Make financial claims coverage decisions for claims placed on service agreements based on company policies and procedures and effectively inform customers about coverage determinations and obligations under the warranty service agreement.
Authorizing payments on Claims by researching and addressing unresolved issues with both contractors and homeowners.
Research, analyze, and communicate warranty coverage obligations for a variety of common home systems and appliances.
Demonstrate a high level of urgency and responsiveness in researching and resolving homeowner and contractor inquiries.
Diffuse escalated claim situations while reviewing warranty coverage(s).
Demonstrate professionalism, empathy, situational clarity and sensitivity to each customer’s needs to alleviate customer complaints while providing quality customer service.
Mediate, negotiate, and facilitate solutions in complex claims situations.
Obtain extensive knowledge of the terms and conditions of the 2-10 warranties to accurately advise and educate homeowners and others of warranty service agreement coverages and coverage determinations.
Perform necessary tasks required to resolve homeowner requests including research, outreach, follow up and resolution.
Document all interactions and decisions in a clear, concise, and professionally written manner; in accordance with standard operating procedures.
What skills and experience should you bring to this role?
Associates degree or equivalent business experience with proven college-level writing skills and exceptional verbal communication skills.
3 years claims handling or processing experience; Property, Auto, Warranty, or Medical claims.
5 years of office work experience and enjoys working with clients and collaborating with team members.
Possess critical thinking skills to analyze and negotiate a resolution with experience in resolving highly escalated situations.
Previous call center in a related field is preferred but not required.
Strong ability to Multi-task and manage competing priorities.
Must have proficient computer skills working in Word, Excel, and Outlook and the ability to quickly learn new programs and systems.
Passion for providing an exceptional customer experience via phone and via e-mail.
Dependability to ensure appropriate coverage of duties.
Exceptional attendance required.
Ability to acquire advanced knowledge of 2-10 HBW service agreements, policies and procedures needed.
Technical knowledge of HVAC, electrical, plumbing, and/or home appliances or a comparable amount of experience is preferred.
Strong ability to multi-task and apply problem solving skills to complex situations.
Excellent time management skills and the ability to execute under pressure.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to read and understand technical information and accurately apply the terms and conditions to resolve warranty coverage disputes.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Reliable Hi-Speed Internet connection and the ability to work from home during normal business hours with limited disruption.
Other duties as assigned.
Here is what you can expect when you join our team: A team first environment focused on our core Values of: “Do the Right Thing, Grow Profitably, Pursue Excellence and Value People” 2-10 Home Buyers Warranty is an Equal Opportunity Employer All POSITIONS REQUIRE A PRE-EMPLOYMENT CRIMINAL BACKGROUND CHECK