Airbus is an international pioneer in the aerospace industry.
We are a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale.
We aim for a better-connected, safer and more prosperous world.A commercial aircraft manufacturer, with Space and Defense as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a worldwide leader.Airbus has built on its strong European heritage to become truly international
– with roughly 180 locations and 12,000 direct suppliers globally.
The company has aircraft and helicopter final assembly lines across Asia, Europe and the Americas, and has achieved a more than six fold order book increase since 2000.AIRBUS requires that all new employees and temporary workers of Airbus be fully vaccinated against COVID-19.
Airbus allows candidates who are not fully vaccinated at the time of hire a reasonable amount of time to obtain vaccinated status.
This position requires vaccination against COVID-19 or, if applicable, an approved accommodation for religious or medical reasons.Position Summary:This position is responsible for management of all day-to-day logistics coordination between Airbus Helicopters, Airbus Helicopters Inc.
and USCG.
The Senior Customer Logistics Manager is part of the Front Office support team and, working alongside the Customer Support Manager and the Product Support Manager, will lead crisis management, action plans, risk analysis and reporting.Primary Responsibilities:Customer interaction for Material Support: 50%Manage all logistics matters, incl.
inventory management, transportation and supply chain processes.
Responsible for drumbeating AOG and MRO process.Interface regularly with Director USCG Programs, senior customer representatives and both AHI and AH leaders.Build customer rapport; adapt a clear, simple and efficient mode to communicate.Understand and resolve the Customer’s top issue with vitality.Create collaborative action plans and present status on actions closure along with progress on previous resolutions to Customer concerns.Manage the Customer issues, concerns and complaints.
Stay aware of the issue, follow the resolution and be able to discuss with the Customer ensuring issue’s On-Time and On-Quality resolution.Organize performance reviews with Customer’s.Understand the Customer dynamics, operational and strategic goals and business requirements.Lead logistics discrepancies resolution and litigation process.Be responsible for global logistics performance (incl.
spares, MRO, AOG and tooling).Lead and coordinate efforts of other team members with quote / order process.Manage logistics crisis situations with the customer.Lead period logistic performance reviews (monthly, quarterly as needed).2.
Facilitate operational needs, process management and contractual adherence: 30%Communicate, coordinate and facilitate the operational needs of the customer with the internal functional departments for the appropriate messaging to the customer.
Follow Hot Topics and lead recovery plan and associated action plan.Lead and coordinate activities of three (3) Customer Support team members.Serve as the Customer’s point of escalation so that issues are resolved on an exceptional basis.
Work cross-departmental to resolve the Customer’s issues; ensuring that each department keeps their commitments.Collaborate with the Product Support Manager and the Customer Support Manager, on Customer concerns, especially before a Customer visit.
Communicate S Field’s contents.
Provide guidance for achieving operational targets.Provide guidance to team members and support organizations to achieve operational targets.Primary collaborate with AH Front Office teams for material flows and planning;Follow and assure adherence to contractual commitments; continues improvement of contractual performance (route-cause analysis).3.
Metrics, Analysis and Reporting: 20%Prepare vital reports presenting key data for the end customer.Communicate to Customer base key performances and recommendations for mutual benefit.Prepare internal reports and contribute to briefs.Manage internal communications with management and support departments.Manage Key Performance Indicators for dashboardAnalyze monthly performance and prepare monthly reports presenting key data for the end customerAdditional Responsibilities:Other duties as assigned.Qualified Experience / Skills / Training:Education:Required:4-year undergraduate degree, education may be replaced with equivalent work experiencePreferred:4-year Business or Engineering DegreeExperience:Required:12 years of proven experience in repairs, logistics, and customer service, or related field6 years of proven experience in the helicopter/aviation industryPreferred:12 years’ of proven experience in repairs, logistics and customer service in helicopter industryLicensure/Certifications:Required:NonePreferred:Former or current A LicenseTraining in Six SigmaKnowledge, Skills, Demonstrated Capabilities:Required:Business, logistics and supply management, customer serviceFamiliar with Aviation Maintenance methods and practices and technical publicationsSAP solid understandingPreferred:N/ACommunication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):Critical to high proficiency in spoken and written communicationsTechnical Systems Proficiency:Microsoft Office Suite applications proficiency.Working proficiency of SAP application, WebEx communications, and CRMTravel Required:15% to 20% Domestic and InternationalCitizenship:US Person under ITAR definition (U.S.
Citizen, green card holder or person covered under our existing ITAR license)Clearance:NoneDecision Making, Complexity:Position requires key decisions related to the support solutions proposed to the customer.
These decisions may require extensive gathering of accurate facts and circumstances to minimize risks and meet customer expectations.
Key decisions will rely on establishing excellent rapport with the key players of the various support departments.Organizational information:This position reports to the Director of USCG Program with no other reporting.
Position requires extensive collaboration with other team members and key support departments.
This position can be described as a program/project lead that collaborate with functional support departments for completing actions, much like in a matrix organization.Direct Reports:Exempt : 0Non-exempt : 0Job Dimensions, Contributions to Success:This position required well versed knowledge of customer business model, market position and ability to analyze and communicate AHI’s performances, processes, and any improvement plans to meet the customers operational and strategic requirements.
Key decisions are attributed to this position which set in motion extensive tasks or large dollar purchases of materials and should be substantiated with a decision matrix; could represent expenditures in the millions of dollars if not appropriately reviewed.Nature of Contacts:Communication with a wide spectrum of contacts which include internal functional departments staff and most important the customer at all levels to disseminate the message intended whether in a dialogue interaction or in presentation mode.
Excellent communication skills are required as daily interactions occur with internal customers and external customers.Involved, negotiation type Communication on a frequent Basis with internal and external partiesPhysical Requirements:Onsite: Employee is required to work on site at the company’s location 80-85% of the time.Vision: Employee’s specific vision abilities required by the job 100% of the time include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Hearing: Employee should be able to hear 100% of the time in the performance of their job to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms.Speaking: Employee should be able to speak 100% of the time in the performance of their job in conversations and meetings, deliver information and participate in communications.Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): Employee should be able for 80% of the time in the performance of their job on a monthly basis, operate most office and personal electronic equipment.Carrying: Employee should be able to carry for 10% of the time in the performance of their job on a monthly basis, documents, tools, drawings, electronic equipment up to 30lbs/14kgs.Lifting: Employee should be able to for 5% of the time in the performance of their job on a monthly basis, lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.Pushing / Pulling: On rare occasions such as 1 to 2% of the time on a monthly basis, employee should be able to push and pull small office furniture and some equipment and tools.Sitting: As a daily occurrence employee should be able to for 85% of their time sit for long periods of time in meetings, working on computer.Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.Standing: As a daily occurrence for 10% of their time on a monthly basis, employee should be able to stand for discussions in offices or on production floor.Travel: Employee should be able to travel independently and at short notice for 10% for their time on an annual basis.Walking (include routine walking such as to a shared printer to retrieve documents): As a daily occurrence for 10% of their time in the performance of their job on a monthly basis be able to walk through office and production areas including uneven surfaces.Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer siteEqual Opportunity:All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected statusAs a leader in our field, Airbus Helicopters, Inc.
provides relocation assistance for qualified positions and a comprehensive compensation and benefits package.As a matter of policy, Airbus Helicopters, Inc.
does not sponsor visas for US positions unless specified.
Only applicants with current work authorization will be considered.Airbus Helicopters, Inc.
does not offer tenured or guaranteed employment.
Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.NOTE: Airbus Helicopters, Inc.
reserves the right to revise or change job duties and responsibilities as the need arises.
This position description does not constitute a written or implied contract of employment.