Job Title: Senior Manager, Higher Education
Department: Teen and Young Adult Services (TYAS)
Reports to: Associate Director, Teen and Young Adults
Direct Reports: Higher Education Manager, Pala Intern,
College Success Assistant Manager
FLSA Status: Exempt
A Place Called Home is a dynamic, non-profit youth and community center in South Central Los Angeles. APCH provides educational programs, counseling, mentoring, music, dance and art classes, fitness, and health and wellness opportunities. As youth participate in our programs, they discover interests and talents and develop a better sense of themselves and their place in the world around them. Our goal is to increase the likelihood that youth will stay in school, pursue higher education, attain viable jobs, and become active community members capable of making positive change in the world in which they live.
Our commitment to our staff wellness, development and experience:
A Place Called Home is committed to supporting our hard working staff by creating a work environment that builds relationships, careers and experiences through collaboration and transparent communication. We dont just talk the talk but we walk the walk. Below are just some ways in which we support our staff:
Health and Wellness
HMO & PPO Medical and Dental Plans with APCH covering the majority of the group costs
25K Basic & Accidental Life Insurance-no cost to the employee
FSA, DFSA and Supplemental Insurance to support your out of pocket costs
401K Retirement Plan with employer match
Generous Time-off: Paid winter break, 2 wellness days, 13 holidays, 2 weeks+ vacation, 88 hours for sick days, Incentive time off opportunities
Assistance and funds for emergencies
Employee Assistance program to support your work life balance
Professional Development
Gallup’s Strengths Assessment for all employees
Quarterly Employee Training
Specialized Manager Training
Leadership Training through our Leaders In Training Program (LIT)
Professional development support and financial assistance
CPR & First Aid Training certification
Collaboration
Employee Engagement Committees: employee recognition, new hire experience, supporting community organizations, creating fun staff events, justice, equity, diversity & inclusion and wellness.
Monthly Employee Acknowledgment by Colleagues and Supervisors
Employee Portal – Staff Communication & Resources available at any time
TouchPoint-Monthly all staff meetings
Summary
Under the supervision of the AssociateDirector of Teen and Young Adult Services, the Senior Program Manager, Higher Education serves as the covisionary and expert implementer for creating pathways supporting college readiness and success. The Higher Education department awards the APCH Shaheen Scholarship, provides 1:1 coaching and support for students, and offers semester length classes, workshops and opportunities focused on college readiness.
The SR. Program Manager is responsible for leading complex programs and partnerships. The ideal candidate is a dynamic and goal driven professional that understands the target population and has both the knowledge and experience with implementing best practices supporting higher education . The Senior Manager will interact with various community organizations, educational institutions, and public agencies to improve the education and employment outcomes for young adults who are currently disconnected from educational institutions and/or the workforce. The Senior Program Manager will provide guidance and training for the department and will also take the primary lead on key annual events for the department which includes the APCH Shaheen Luncheon. The Senior Program Manager works collaboratively to lead the development of a robust program calendar in alignment with the overall programmatic goals. The Senior Program Manager works collaboratively with Program Leadership, specifically the Senior Director of Programs and Associate Director of Teen and Young Adult Services in vision setting, strategic planning and supporting the overall function and success of the program.
Essential duties and responsibilities:
Oversee the planning and implementation of key departmental events and milestones which include but are not limited to Summer Intensive Program, APCH Shaheen Luncheon, Renewal, Interview Day, College Tours, etc.
Research academic and student support services at all institutions hosting scholars; develop relationships with college staff to facilitate referrals for scholars
Seek partnerships that may expand member recruitment and resource access
Work with APCH Professional Readiness and Employment Program (PREP) to assist scholars with part-time jobs and/or work-study opportunities while in school
Serve as the departmental collaborative partner for internal programming
Work collaboratively with the Grants and Development department to ensure all reporting is completed accurately and timely
Readiness to step in for class facilitation if and when needed
Ensure efficient systems and processes are in place to support a successful member experience (incoming, current, graduating students)
Develop and facilitate parent engagement workshops, info sessions, and activities about college access and planning at least three times a year. Collaborate with the Counseling Department to incorporate into Parent Cafe meetings.
Administrative Duties
Oversee and monitor department budget, program expenses tracking and submitting check requests for program supplies and independent contractors
Responsible for the financial oversight of department grants
Oversee the gathering of relevant data and information for monthly/quarterly reports, grant requests, and general updates as requested
Create and submit paperwork and reports in a timely fashion
Communicate effectively, both orally and in writing
Facilitate program-specific team meetings
Support other team members in carrying out center protocols, rules, and policies
Other Non-Essential Responsibilities
Assist with the supervision of members during program hours, special events, and field trips
Serve as a mentor and role model for members
Attend all required program meetings and events
Perform other tasks as assigned
Qualifications
To perform this important job successfully, the Senior Manager of Higher Education must be able to fulfill all of the elements of the Job Description to the highest standard, and be able to work well with colleagues in a high energy, collaborative environment with open communications. The ideal candidate will embrace the APCH culture of a learning organization and strive to constantly improve upon systems and services for the benefit of employees and our constituents; and will be demonstrably committed to his/her own ongoing personal and professional development. All employees are expected to contribute to ongoing growth and improvement in their departments via excellent job performance. Additionally, you are expected to speak up if you become aware of deficiencies and needs; and to offer solutions and make suggestions for improvements in your purview areas. Likewise, because each employee and each department is integral to the entire APCH community, we expect that as you focus on your area, you will also consider the big picture and the overall mission of the agency, and communicate with the appropriate individuals if/when you become aware of problems and/or have suggestions for ways and opportunities to make APCH stronger and better. Together, we can continue to take APCH to even higher levels of excellence and service to the community.
Technical and Performance Skills
Excellent Communication Skills
Professionalism
Customer Service
Time Management
Ability to Multitask
Flexibility
Mission-Driven
Dedicated to excellence
Detail-Oriented
Strong Organizational Skills
Microsoft Office Skills
Excel and Database Management
Management Skills
Bilingual (Spanish/English) Preferred
Education/Training/Experience
B.A. degree in social services or related field (social work, psychology, non-profit management, and/or education) or Equivalent Experience
A minimum of three years of experience in mentoring, youth development, and working within community organizations and/or schools
Some management experience and/or training
Have knowledge of curriculum development, policies, and procedures
Experience with Apricot 360 Case Management Software and Salesforce (Preferred)
Experience working in racially, ethnically, and socioeconomically diverse urban communities
Working knowledge of Higher Education systems and pathways, Community Colleges, UCs, CSUs, Public and Private institutions
Physical and Mental Demands
Able to work in a dynamic and high noise level environment typical of a youth center
Walking, standing required on a daily basis
Sitting and use of hands/vision for computer work for extended periods of time
Lift up to 25 pounds occasionally
Additional Information
Able to work well with diverse populations of employees and clients
Able to work evenings and/or weekends for the department and/or agency events
Solution-oriented team player who both promotes and practices a growth mindset
Provides exemplary customer service and welcoming hospitality
APCH COVID-19 Vaccination Policy
A Place Called Home will be mandating COVID-19 vaccines for our staff. Consistent with our mission and values, and the duty to provide and maintain a workplace free of recognized hazards, A Place Called Home (APCH) has adopted this policy to safeguard the health and well-being of our staff and our families, members and their families, volunteers, vendors, and others who spend time on our campus, and the community, from the risks associated with COVID-19. All new hires must provide proof of their first dose of the vaccine on the first day of employment, if not fully vaccinated, and will have 30 days from their date of hire to complete their COVID-19 vaccination and submit proof of completion to the organizations HR department.