Job Description:
Experience in contact Center applications(Genysys Preferred)
Experience in product management (5+ years)
Evangelize Protections product features and capabilities
Understand and synthesize internal and customer needs from customer meetings, market research, analytics and competitive insights
Communicate effectively with customers, partners, business, regional and technical teams
Work with the larger cross-functional team to define the teams product strategy, business strategy, operation plan and detailed roadmap
Deliver opportunity assessment and product requirement documents, feature prioritization and impact justification
Work hands-on with development, QA, designers, business, regions, customer service and operations teams to successfully design, build, and deploy vertical product and platform features
Experience in Agile/Scrum methodologies and working in Agile teams is desirable
Experience working with internet technologies and e-commerce is desirable
Knowledge and prior experience with risk management systems
Basic understanding of SQL, data and analytics
Education:
Bachelors degree in a Technical or Business related field. Masters degree preferred
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task