Job Description
INSIDE SALES JOB SUMMARY
As an inside sales representative, you will be part of an energetic team of professionals who are committed to educating customers and providing superior service. The inside sales representative will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. You should be able to close sales and meet targets.
To be successful as an inside sales representative you should be able to build instant rapport and achieve customer satisfaction. A top inside sales representative should also be very competitive and a good listener.
JOB RESPONSIBILITIES
- Communicating with customers, making outbound calls to potential customers, and following up on leads.
- Understanding customers’ needs and identifying sales opportunities.
- Answering potential customers’ questions and sending additional information per email.
- Keeping up with product and service information and updates.
- Creating and maintaining a database of current and potential customers.
- Explaining and demonstrating features of products and services.
- Staying informed about competing products and services.
- Ability to build and manage pipeline of opportunities with a successful closing rate.
- Ability to qualify customer for growth expectation and market share.
- Eligible to work from home up to 75% of the time.
- Perform effective online demos to prospects.
- Upselling products and services.
- Researching and qualifying new leads.
- Closing sales and achieving sales targets.
JOB SKILLS & QUALIFICATIONS
- High school diploma/GED.
- BA/BS degree or equivalent preferred
- Previous experience in an outbound call center or a related sales position preferred minimum of 3 years.
- Proficiency in Microsoft Office and CRM software such as Salesforce.com.
- Excellent communication skills, both verbal and written.
- Ability to work from home with strong work ethics.
- Good organizational skills and the ability to multitask.
- Excellent phone and cold calling skills.
- Exceptional customer service skills.
- Strong listening and sales skills.
- Ability to achieve targets.
ADDITIONAL INFORMATION
- First Three Months will work at our headquarters in Vernon, California Monday through Friday 8:30 – 5:00 PST
- Eligible to work from home up to 75% of the time.
- Participation with Tradeshows throughout the year
- Other task may be assigned
Associated topics: agente de servicio al cliente, answer, call center, call center representative, clerk, customer care associate, customer service associate, intern, service specialist, system support