DIRECTV is changing the way the world experiences entertainment. We’re delivering cutting edge products and services that redefine the future. Innovation is at the heart of what we do and we’re revolutionizing the way our customers access content anytime, anywhere. With premier video services like DIRECTV, and DIRECTV Stream,our industry leading team is at the forefront of making it all happen. Together, we’re creating the best entertainment and communications experience in the world.We are looking for a talented, highly motivated, self-driven individual with technical experience in system administration, automation, and large-scale video distribution to join our service operations team. As a Professional – Tech Service Management, you will work on a team that owns and improves the systems for our entire lineup of channel services from acquisition thru downlink.In this role, you will be responsible for the following functions related to the service:Utilize best-in-class technologies, tools, and processes to continually optimize the customer experiencePerform tier 2 supportof services including Incident response, root cause analysis, and problem management across a diverse set of technologiesAutomation of Application and system deploymentsContinuous improvement of event detection and alerting capabilities and auto-remediationManage and improve service documentationEvaluation of new technologies and next generation systemsManage and automate service updates and change implementationAs the successful candidate, you will:Put the end-user experience at the core of the team’s focus and continually drive to measure and improve itProvide support to the onair operations environment to restore functionality including performing follow up and assisting with diagnostics and troubleshooting of broadcast servers, applications, and software.Assist with audio and video compression configuration and delivery, system testing and validation of monitoring and control.Assist with projects including the planning, implementation, automation, documentation, and training of staff as needed.Take ownership of issues affecting the service regardless of functional area or organizational boundaryBe adaptable, expect change and keep both skills and mindset current to respond to the demands of the businessLeverage technical skill sets to explore, evaluate, and deliver new technologies, techniques, and tools to advance the capabilities of the teamQualifications – ExternalThe background of the successful candidate should include:Expertise learning and utilizing a diversity of toolsets to maintain and optimize services.3+ years of experience with technologies associated with providing a live channel video and video-on-demand (VOD) services in on premises or cloud-based environments.Working knowledge of physical equipment and infrastructure, RF equipment, technical workflow diagrams and working with engineers to test and integrate new systems.Familiarity with VMware or SDN network capabilities2 year+ degree in a technology related field is preferredExperience with administrating, maintaining, troubleshooting, and configuring various systems in a Linux or Windows environment.Experience with software development or infrastructure and software deployment automation.Familiarity with Kubernetes, BitBucket/GIT, Unix/Linux, AWS and agile/scrum methodologies with strong scripting and automation skills are desiredExcellent written/verbal communication, problemsolving and analytical abilities required.Must have the ability to work in a fast pace environment with changing priorities. Applicant should be able to work on multiple projects at the same time and be able to handle the pressures of meeting deadlines in a very short window.DIRECTV is a 24×7 service and may require occasional overnight work or maintenance window activity for sensitive system changesApplications and technologies used to support the business include:MoogsoftVMWareAnsibleService NowSlackJIRASplunk / ElasticsearchPrometheusIneoquestMediaKindHarmonicElementalGrass ValleyThis position is subject to the DIRECTV COVID-19 Vaccination Policy. Click here for additional information.This is a remote position that can be located anywhere in the United States. #LI-Remote
Associated topics: equipment, infrastructure, ip, maintain, maintenance, satcom, server, system specialist, system technician, technician