Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed.
Duties & Responsibilities Acknowledge and greets patients, customer, and vendors as they walk into the store, in a friendly and welcoming mannerAnswers and responds to telephone inquiries in a professional and timely mannerSchedules appointmentsGathers patients and insurance informationVerifies and enters patient demographics into EMR ensuring all fields are completeVerifies vision and medical insurance information and enters into EMRMaintains a clear understanding of insurance plans and is able to communicate insurance information to the patientsPulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are completePrepare insurance claims and run reports to ensure all charges are billed and filedPrint and prepare forms for patients visitCollects and documents all charges, co-pays and payments into EMRAllocates balances to insurance as neededMaintains a clean workspace at all timesPractices economy in the use of _me, equipment and suppliesPerforms other duties as needed and as assigned by manager