Front Office Coordinator

BE LIMITLESS Do what you Love, Care for the World, Challenge the Status Quo weLCOME TO SWISS TEL CHICAGO Over the past several months, our dedicated team has been a beacon of strength as we’ve managed through the global crisis presented by the COVID-19 pandemic.

This crisis has shown the very best of our hotel and we are so proud of how all of our colleagues have been there for each other, offering help, comfort and support through these difficult and unpredictable times.

The spirit, passion and determination of our Swiss tel Chicago family is stronger than ever before.

JOB DESCRIPTION: Front Office Coordinator what you will BE DOING: You are friendly, detail-oriented and love the rush of handling multiple tasks all at once.

You love helping your team in delivering incredible experiences for your guests
– and it just so happens you’ll be doing just that in an award-winning hotel.

First impressions are everything As a Front Office Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

The Front Office team is at the heart of the hotel life, giving you the opportunity to work with international teams with different backgrounds and personalities.

You will find a team that will welcome any new ideas you will bring.

Greet, check-in, respond to requests and settle accounts while providing exceptional service Take initiative to create a personalized and memorable experience to our guest journey Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling Uphold the highest confidentiality and security regarding our Guest information Reports any hazards, risks, accidents as required Prepare for Guest arrivals in accordance with Swisstel Hotels & Resorts’ procedures, including special request reservations and VIP Guests.

Maintains updated information of all daily activities, event and meetings taking place in the hotel Any other tasks that may be assigned Physical aspects of the position include but are not limited to the following: Frequent standing and walking throughout the shift Occasional bending, kneeling, pushing, pulling Occasional lifting and carrying up to 50 lbs your experience and skills include: Service focused personality is essential; experience is an asset Prior experience working with Opera or a related system Fluency in English; additional languages are a plus 1 year in related and/or equivalent hospitality experience preferred Flexibility in working different and rotating shifts.

Demonstrate strong communication skills both verbal and written.

what is in it for you: Employee Benefit Card offering discounted rates at Accor worldwide Learning & Development programs through our Academies Opportunity to develop your talent and grow within our property and across the world Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging Extended Benefit Package Heart Artist Heartist® Our Heartist Culture At Accor, we are all Heartists®.Passionate and experts in what we do, each and every one of us, with our own personality, master the fine art of welcoming, connecting, and serving others.

We are passionate about people and attentive to the world, it is the Heartist® way of being.

Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong.

As one big team, we know that only together can we do amazing things The world is more welcoming when we’re connected heart to heart.

How we do it?We care, we dare, we place people at the heart of everything we do.

We aim atcreating exceptional experiences that will turn both guests and employees into raving fans,because our own well-being in our jobs is just as important as our guest fulfillment.

Like all good stories, everything is related.

We are driven by our shared values.

Come As You Are Imagine a workplace with leaders and colleagues who show up real, who embrace vulnerability, let go of egos and inspire authentic, genuine connections.

Come as YOU are b y adding your voice to 120 cultures and counting.

Ourculture of inclusion welcomes everyone, regardless of race, gender, background, or anything really For five years in a row, our colleagues have voted Swiss tel Chicago a Top Workplace and every day we strive to bring our best selves to work to live up to this tremendous honor.

We are looking for individuals who love nothing more than to connect with fellow humans.

If you love the idea of building a career and being celebrated in your job for simply being YOU
– then apply with us today and tell us about yourself Our Community Outreach Our colleagues are passionate about connecting to the world and to others.

We extend this passion to our Chicago community through our partnership with SOS Children’s Villages Illinois, a family focused organization that strengthens broken families, brings education and provides a safe and positive environment for underprivileged children.

What started as a fundraising campaign quickly evolved into a heart campaign, giving hope to children, who were once less-fortunate, and showing them that we are dedicated to providing a brighter future.

Our Vitality Made possible by Harry Weese’s visionary design, Swisstel Chicago boasts “forever” views of the Chicago skyline, Navy Pier, and Lake Michigan.

Our colleague culture is inspired by Vitality; united by a common goal to deliver heartfelt service, build meaningful relationships and lead quality lives.

With incomparable event space, 662 newly renovated guest rooms and suites, a one of a kind penthouse ballroom and flawless food & beverage delivery, Swisstel Chicago is the premiere hotel in Chicago for leisure and conference guests.

About Accor We are a worldwide Augmented Hospitality leader.

We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses.

We are Accor.Our promiseiscaring and impeccable service.

We nurture real passion for service and achievement beyond limits.Our missionistomake the impossible possible to realize your dreams.

We’re so muchmore than hotels-we’re creating innovative lifestyle experiences, whether you live, work or play.

Blaze your own trail from50 hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.

About Swisstel Hotels & Resorts Swisstel Hotels & Resorts got its start in Switzerland, a country known for big mountains and equally high standards of living.

Its contemporary Swiss style and locally inspired flair attracts business and leisure travelers who enjoy high-end hotels but prefer fresh innovation to stale pretension.

Conveniently located where travelers want to be, Swisstel provides guests with the opportunity to stay in the heart of city centers worldwide where access to business and shopping districts are right around the corner.

Swisstel properties can be found in over 30 well-located properties around the world, with many more in development.

As guests of the world, every Swisstel upholds Swiss sustainability standards.

In fact, Swisstel has a mission: to treat guests, team members, and the environment with equal respect.

Swisstel is now part of Accor , a world-leading travel & lifestyle group and digital innovator offering unique experiences in more than 4,000 hotels, resorts and residences around the globe.

But no matter how international Swisstel becomes, just like the country it was founded in, it remains a small hotel at heart.

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