Front Desk Receptionist (Bilingual in Chinese)

Job purpose

Under the direct supervision of the administrative supervisor, the receptionist will be attending to clients either in-person or via telephone.

Qualifications

  • Minimum educational requirement is high school diploma, but Bachelor’s degree and previous experience in community services preferred.
  • Bilingual, including ability to read and write, in English and Chinese (Cantonese and/or Mandarin) required.
  • Good organizational skills and ability to work independently with a high degree of accuracy, attention to detail and conformity to procedure required.
  • Good communication and interpersonal skills, including ability to coordinate and cooperate with others required.
  • Must have valid California Driver’s License, auto insurance and available transportation.

Job Requirements:

  • Duties and responsibilities

    • Handle office reception, routine telephone calls and correspondence duties
    • Answering, forwarding and screening phone calls
    • Greet visitors and clients with a positive, helpful attitude
    • Manage and maintain office equipment and supplies inventory and professional resource library
    • Keep detailed and accurate records of visitor requests and of calls received
    • Receive deliveries; sort and distribute incoming mail/package
    • Maintain reception area and all common areas in a clean and tidy manner at all times
    • Assist colleagues with administrative tasks
    • Participate in community/agency liaison activities to assure community awareness of services and programs
    • Assist in monthly outreach and educational event

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