Employment Status:Full Time (72-80 Hours Per Pay Period)Job Category:Administrative & ProfessionalJOB SUMMARY:The Leader Resource Center (LRC) Manager is an integral partner Valley Presbyterian Hospital (VPH) management and assists in the design, development, and implementation of HR policies, practices, and services in support of VPH Mission and Values.
A key focus of the LRC Manager is to anticipate, address, and support resolution of policy and procedural issues and inquiries, interpret and apply company policies and guidelines, and ensure compliance with all applicable Federal and State laws and regulations.
Additionally, the LRC Manager manages, investigates, and responds to various complaints.
The LRC Manager delivers a broad range of professional employee relations and other HR services and has a key role in delivering training to leaders and employees at all levels of the organization.EXPERIENCE/QUALIFICATIONS:5 or more years Employee Relations experience to include complex investigations; Prior management experience; Demonstrated experiencewith assessment and resolution of complex employee relations issues.Experienced in EEO complaint investigation and responses to EEOC.
Comprehensive knowledge and understanding of Federal and State employment laws and regulations.EDUCATION:Bachelor’s degreeLICENSURES/CERTIFICATION:Dispute resolution/mediation certificationMust successfully complete and maintain LA City Fire Card certification at the time of hire or within the first 30 days of employmentDUTIES AND RESPONSIBILITIES (These are the essential job functions for this position.
The essential functions of this job include but may not be limited to those listed in this job description.
Employees hired for this position must be able to perform the essential function of this job without imposing significant risk of substantial harm to the health or safety of themselves or others):Advise, guide, and provide support to employees and leaders in HR related activities including, but not limited to employee relations, documentation, performance management and policy interpretation.Respond to complex employee relations issues, such as harassment allegations, and work effectively with employees and management to address and resolve issues which require a high degree of judgment and decision making.Manages the process for resolution of employee grievance and progressive disciplinary action.Ensure consistent application of hospital policies and procedures regarding ADA, EEOC, disciplinary matters and recommends changes to policies and procedures as appropriate.Anticipate, identify, intervene, and resolve issues.
Conduct investigations of employee concerns and issues, as needed, and ensure timely and responsible resolution.Serve as a liaison between employees and management, coaching and encouraging behaviors in line with CHLA mission, culture, and values.Maintain good communication and positive relationships with employees to promote employee satisfaction and ensure positive working environment.Conduct presentations to management and executive staff as needed.Performs other duties as assigned.The following job accountabilities are not unique to this job but are common to all jobs at VPH:Complies with VPH policies and procedures on customer satisfaction and service excellence.
Demonstrates professionalism and cultural sensitivity in coordinating activities and communicating with all customers, peers, and the community at large.
Conducts self in a professional, respectful, and courteous manner during all interactions.
Works effectively and collaboratively with others toward common goals.Communicates accurately, honestly, supportively and in a timely manner with department and interdepartmental team members.
Demonstrates effective business writing and oral communication skills, handwriting is clear and legible.Participates in operational aspects of the department and maintains/participates in performance improvement activities within the department.Participates in all departmental specific training, Environment of Care (injury/illness prevention, fire/life safety, hazardous materials, emergency preparedness, utilities management, medical equipment management, safety, and security management), infection control (standard precautions, TB Exposure Control Plan, Bloodborne Pathogen Exposure Control Plan).Demonstrates knowledge of and follows safety practices.
Understands the importance of safety, including patient safety in the workplace.
Maintains a safe environment for self and others.Actively participates in the Patient Safety Program, including event reporting.
Identifies sentinel events/near misses and responds per defined organization processes.
Participates in education activities and process implementation.
Demonstrates advocacy for the patient/customer and appropriately acknowledges patients, customers, and visitors.The above statements reflect the essential functions considered necessary to describe the principle content of the job.
They are not intended to be a complete statement of all work requirements or duties that may be inherent in the job.WORK ENVIRONMENT:Primarily an inside building/office environment, well lighted and ventilated, which may consist of multiple treatment and/or work sites.Fast and continuous work pace with variable workload.Frequent contact with staff and public under a variety of circumstances.
Requires ability to communicate clearly (in English) verbally and in writing for effective communication with other staff members, physicians, vendors, community members, patients and patient families, employees, and applicants of all socio-economic levels from a diverse cultural and ethnic population.Subject to many interruptions from multiple calls and inquiries and potentially emotional situations involving accidents, injuries, illness and/or death.Handles emergency/crisis situations in accordance with Hospital policy.Answers phones or pages; may carry a beeper/pager, and/or use a two-way radio.Occasional travel may be required.Potential risk of exposure to hazards from chemicals (toxic and non-toxic), flammable materials, gas or electrical or radiant energy or equipment with/without moving parts.PHYSICAL DEMANDS:Key for Physical DemandsContinuous66 to 100% of the timeFrequent33 to 65% of the timeOccasional0 to 32% of the time Clerical/Administrative Non-Patient CareFrequent/continuous sitting with occasional, intermittent standing/walking.Continuous use of bilateral upper extremities in fine motor activities requiring fingering, grasping, and forward reaching between waist and chest level.Occasional/intermittent reaching at or above shoulder level.Occasional/intermittent bending, squatting, kneeling, pushing/pulling, twisting, and climbing.Occasional/intermittent lifting and carrying objects/equipment weighing up to 25 pounds.Continuous use of near vision, hearing and verbal communication skills in handling telephone calls, interacting with customers and co-workers and performing job duties.