Around since 1994, Arise Virtual Solutions Inc.
has created a disruptive technology platform that connects the world’s biggest brands with the largest network of gig-economy Service Partners in the BPO industry.
Owned by Warburg Pincus, one of the world’s largest Private Equity Firms, Arise is the work-from-home pioneer and now the CX Transformation trailblazer.
We are changing the way the world WORKS with every major brand that we support.
Come be a part of the revolution as a regular-full-time employee of Arise Virtual Solutions!
Our fast-growing Business Development team at Arise is looking for a Sr.
Director, Solution Design who will report into the Chief Growth Officer and will lead the design and solution strategy for prospective and existing customers.
The ideal candidate is a team player, detailed, and excited to win deals with the Arise solutions.
This is your opportunity to join this team and leave your mark on Arise and the booming gig-economy.
What you will take on:
• Assesses client current status quo and gaps to identify the right solution elements
• Performs benchmarking (Market and against Arise portfolio) to assess area where the Arise value proposition drives potential for partnership,
• Partner with Business Development executive to ensure the perfect discovery process is done to ensure the most optimal solution and proposal is deliver to the customer
• Partnering with all cross functional SMEs throughout the company to maintain a robust understanding of the business and leverage SMEs for support during solutioning process
• Drive thought leadership
• Develop pricing/ margin model, based on the solution proposed
• Lead the proposal managers and solution design manager
Sales consulting/ benchmarking:
• Assess client status quo, needs
• Perform all Q&A activities to understand client environment
• Benchmark current client status quo: Cost, flex, quality, other, relevant SLAs, processes
• Output: Gap analysis of client business, aligned need/ value for Arise solution
Solution development:
• Based on overall client gaps and goals, develop Arise solution options
• Develop high-level technology footprint [ 1) Network, 2) Desktop, 3) Telephony, Other/ CRM requirements if needed]
• Develop Arise process needs: 1) Sourcing/ enrollment requirements, 2) skill profile, 3) curriculum requirements, 4) scheduling requirements, 5) workforce management, 6) client results structure, 7) Reporting/ metrics/ SLAs 8) Digital Solutions
• Lead internal solution reviews, work with process stakeholders to validate
• Present client-facing solution to key client stakeholders for buy-in
• Output: Solution options: Internal buy-in, external presentation/ buy-in
Drive business case and pricing model
• Develop business case – cost impact, quality impact, flex impact, security
• Manage/ develop Arise internal pricing/ Total Cost of Ownership (TCO) model
• Validate TCO internally, drive all pricing approvals
• Write up solution summary for review
Our new team member will need:
• 5-8 years in business development, sales strategy, and/or proposal development roles
• At least 4 years of experience in outsourcing, Solution Planning/Deal Shaping
• Experience developing pricing/ margin models
• Experience benchmarking status quo: Cost, flex, quality, other, relevant SLAs, processes.
• Developing Gap analysis of client business, pricing model, and business case
• Strong communication, facilitation, relationship-building, and negotiation skills
• Comfortable interacting with executives from both Arise and the client
Competitive Compensation and Benefits which include:
• Joining a diverse group of awesome individuals Making a Difference every day
• ~70% of your Health/ Dental/ Vision/ Flex Spending Benefits paid by Arise
• 401k – 40% match starting on day 1
• Tuition Reimbursement of $4,000 each year!
• Generous PTO Plan starting from day 1
• 9 holidays and 1 Diversity Day
• Maternity & Paternity Paid Leave
• Life and Disability Insurance 100% paid by Arise
• Work hard AND have FUN!
We play a lot at Arise.