Customer Success Manager

Whether it’s a theater performance, a popular spin class, or your favorite podcaster trying to stream, everyone needs help producing dynamic live video.

It’s a complicated and technical process, static webcams no longer cut it, and a proper production crew is an impractical solution.

LiveControl has created a video production studio in the cloud.

Our clients install our 4k multi-camera setup into their venue, home, or office, and our team fully produces video entirely in the cloud.

Completely live and with just the click of a button, we can make your graduation speech or home cooking show look like a Netflix special, all for a fraction of the cost of a typical production crew.

About The Job

At LiveControl, we value leadership and believe everyone is a leader.

In order to reach new levels, we are looking for people who operate like owners, who love to learn, have grit and also operate with integrity and empathy.

We welcome people who are not afraid to challenge assumptions. 

As a Customer Success Manager, you will be responsible for the entire customer journey post-close. 

Our team is structured around Customer Success Managers who serve as the client’s primary contact.

Strong people, communications, and management skills are a must to achieve our retention goals.

Our roadmap is extensive and we’re pushing new features every week.

Understanding which features make sense for which client will be critical and symbolic of the relationship you’ll be building with each one. 

We want to empower our Customer Success Managers to look at each client through a creative lens.

Do you like photography?

Design?

Art?

Film?

Unlocking that mindset will allow you to assist our clients through the many resources we have to offer them: Audio, video, lighting, networking… all geared towards improving the client’s live stream week over week.

Having “an eye” for detail will help you champion and navigate the client through those resources. 

Responsibilities:

• Focus on client retention, growth, renewal, and client satisfaction.
• Be a first point of contact to handle and resolve client questions and feedback
• Plan and conduct effective meetings (internal and external)
• Champion the client onboarding process to get them to a successful first LiveControl produced live stream!
• Expand and develop client relationships to build and maintain deep-level partnerships
• Act as a liaison between clients + internal teams by effective communication of client’s needs/goals
• Identify new features to clients that would improve their live stream.
• Coordinate with the sales and operations team to perfect client messaging
• Maintain accurate and organized CRM Improve + streamline internal processes/procedures

Requirements:

• BA/BS degree preferred
• 1+ years of experience in a customer facing capacity.
• Exceptional communication skills across all channels and the ability to remain organized as you manage your client book.
• Strong interpersonal skills with demonstrated experience in cross-functional collaboration
• Excellent attention to detail and ability to organize and prioritize assignments
• Strong problem-solving skills, the ability and the desire to find solutions and build processes where none previously exists.
• Proven ability to manage multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quickly
• Thrives in a fast-paced, diverse, and highly collaborative team environment.

Pluses

• Video production / AV / live streaming knowledge
• Experience using HubSpot and Airtable
• Startup experience

Perks & Benefits:

• Fully paid healthcare
– including dental, vision, and more

• Unlimited PTO

• 401(k) plan provided

• A focus on learning and growth, we offer annual skill development reimbursements

• Home office setup stipend

At LiveControl, we’re looking for people with passion, creativity, integrity and trust.