A2 Hosting, Inc.
is a premiere Linux hosting company with clients around the world.
We are currently seeking talented individuals with strong customer service skills.
Excellent communication skills are expected along with an honest, self-motivated, and strong desire to expand and capitalize on your existing skill set.
What You’ll Do The Billing Specialist at A2 Hosting works directly with current and prospective clients throughout the billing process.
The billing specialist will answer tickets, Live Chats, and Phone Calls as needed.
The Billing Specialist will identify opportunities and engage with clients to deliver a white glove experience.
Who You’ll Work With The Billing Specialist at A2 Hosting works with other billing specialists primarily and may collaborate with other departments occasionally.
Who You Are Delight the customer with billing assistance to inquiries via phone, chat, and email.
Quote prices for services, upgrades, downgrades, etc.
Review incoming orders to ensure service is delivered promptly.
Check orders that have been flagged for review for possible activation.
Process account terminations and refunds, where applicable.
Handle chargeback inquiries.
Perform regular audits.
Skills You Have One to two years related experience and/or training Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
3 Reasons you should apply: You are passionate about giving the best experience to each customer.
You enjoy solving complex problems You take ownership of problems and are curious to find solutions.
Final note: This is a customer service position, not one in accounting or finance or in billing and coding.
To the US applicants
– we are licensed to do business in the following states: AR, AZ, FL, GA, IN, KY, MD, MI, NK, OK, OR, PA, SD, TX, UT, VA, VT, WI.
For those who are outside of these states, we are sorry we missed you and hope for future collaboration.
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