Monkey Wrench Plumbing Co. in Los Angeles, CA is actively seeking a collaborative and organized full-time Call Center Manager to assist in training and managing call center representatives to convert calls into booked service appointments. Do you want to work with approachable and responsible leadership? Are you driven to succeed? Are you determined to make a smart career move? If you answered yes, keep reading!
This management position earns a competitive wage of $18-$30 an hour, based on skills and experience. We provide incredible benefits and perks, including paid sick time, paid holidays, paid vacation, and health insurance. If this sounds like the right Call Center Manager opportunity for you, apply today!
ABOUT MONKEY WRENCH PLUMBING
At Monkey Wrench Plumbing, we’re proud of our reputation as the number one plumbing company. Our team handles residential plumbing from the routine to complex repairs. Over the years, we’ve worked hard to get to where we are, and we are still committed to providing a variety of exceptional plumbing services to the greater Los Angeles area.
We would not be as successful as we are if it wasn’t for our professional and talented team. We believe that in order to create a successful business, we need to ensure that our team is thriving. Along with a generous benefits package, we also offer excellent perks such as the paid training, management that cares, and career development opportunities. We like to promote from within! We do a lot more than just work together. You’ll come to love our company outings and build life-long friendships at Monkey Wrench Plumbing.
A DAY IN THE LIFE OF A CALL CENTER MANAGER
In this call center management position, you work each day to help turn client calls into service appointments for our plumbers. Most of your time is spent in an office environment answering phones, scheduling service appointments, and resolving customer issues. Leading with a compassionate style, you actively listen and lend an empathetic ear as you train staff on the best ways to convert calls into booked service appointments.
Additionally, you refine call scripts, so they are more clear, compelling, and result in more appointments. You are an expert in your market, as you fully understand customer needs, monitor the performance of staff, review recorded calls, and advise employees on how to promote sales. To ensure proper workflow and trained staff, you formalize a coaching platform and show employees how their individual efforts contribute to the company’s success. You feel great about keeping our plumbers busy, ensuring revenue, and working with an effective management style.
CALL CENTER MANAGER QUALIFICATIONS
- 2+ years of call center management experience
- Ability to pass a background check and drug test
- Comfortable sitting for long periods of time
Are you a self-motivated problem solver? Do you have excellent communication skills, both written and verbal? Do you take responsibility for your decisions? Are you adaptable and work well under pressure? If yes, give us the chance to review your information!
ARE YOU READY TO JOIN OUR MANAGEMENT TEAM?
If you feel you’ll be perfect as our Call Center Manager, apply now using our initial 3-minute, mobile-friendly application.
Location: 90004