***Lexmark is a federal contractor and, in accordance with Executive Order 14042, requires all U.S.
employees to be fully vaccinated against COVID-19.
Some positions may require additional customer-required screenings.***
This position is for an onsite customer dedicated position in the Downtown Los Angeles area.
Responsible for the overall remedial and scheduled service.
Provides quality service execution performance to meet or exceed Customer commitments resulting in high levels of Customer Satisfaction.
RESPONSIBILITIES:
Respond to dispatched service calls in assigned territory within Customer SLA commitments
Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical and print quality specifications
Effectively schedule calls to manage SLA requirements across assigned activities
Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status and closure
Assist customer with any reported issues or questions on Lexmark product(s) or offerings
Train Customer on appropriate usage of Lexmark product & features
Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site.
Follow prescribed administration procedures to ensure proper collection and reported of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, part returns and tracking
Manage local part inventory, and ensure accurate tracking of inventory levels and transactions.
Maintain Company vehicle in accordance with Fleet Safety Policy requirements
Present a positive image through proper attire, communication skills and personal grooming.
ADDITIONAL RESPONSIBILITIES:
Assumes other special activities, responsibilities, and special projects from time to time as directed.
EXPERIENCE AND SKILLS:
3-5 years in field service or customer break/fix support
Strong electro-mechanical aptitude
Experience in servicing printers, hard copy devices, or imaging products an asset
***Position may require COVID-19 vaccination or other screenings mandated by the customer.
Excellent driving record
Valid California State drivers license
Reliable transportation required
Sound administrative skills
Ability to properly lift 60 pounds or less frequently
Microsoft apps experience
PERSONAL CHARACTERISTICS:
Excellent communication skills, written and verbal.
Customer service orientation
Positive attitude
Ability to learn quickly
EDUCATION:
High school diploma or GED
Associates degree or technical college an asset
***Position may require COVID-19 vaccination or other screens mandated by the customer.