WIRE FRAUD OPERATIONS SPECIALIST SENIOR
WHAT IS THE OPPORTUNITY?
To prevent losses to City National Bank and its clients due to fraudulent wire activity, the position is responsible for utilizing propriety and industry tools for reviewing and monitoring suspicious transactions in order to identify potential fraudulent transactions prior to release.
Banking and Investment Services Division
As a member of City National’s Banking & Investment Services group, you will be part of the essential central operations and back-end hub for all of the bank’s lines of business.
WHAT WILL YOU DO?
- Analyze suspect wires for discrepancies, payee information, destination; authorizations, activity trends and other dispositions of the wire and related alert information.
- Analyze unusual login attempts, and research to determine whether it is a legitimate login attempt by the client, and not an impersonator.
- Daily processing, review and/or approval of high-volume, high-risk (large dollar) wire fraud system alerts that detect potential fraudulent transactions.
- Make wise informed decisions within the guidelines of bank policy, department procedures and wire requirements for negotiability.
- Use available resources and expert judgment to determine legitimacy of wires.
- Provide a high level of customer service to both internal and external clients by providing accurate and concise information.
- Interact with other business units and account holders to validate information and identify unauthorized transactions.
- Provide feedback and update supervisor regarding trends observed while working alerts or reviewing reports.
- Ability to efficiently complete assigned duties within daily wire deadlines , and with minimal supervision.
- Provide daily, weekly and monthly reporting of department activity to management.
- Review/update wire fraud department procedures as needed in order to streamline workflow processes
- Assist with training new colleagues and/or refresher training to colleagues.
- Make customer contact through inbound/outbound calls in the course of investigative research.
- Mitigate risk by effectively authenticating the identity of customers to prevent further fraudulent activity.
- Monitor and review complex account activity requiring research that may involve multiple transaction channels and products to research resolution using multiple systems and applications.
WHAT DO YOU NEED TO SUCCEED
Must-Have*
- H.S.
Diploma or GED required
- Minimum 4 years of compliance or banking operations experience required.
- Minimum 4 years of general office or accounting experience required.
- General experience/ knowledge of wire transaction features and characteristics of fraudulent wire trends.
Skills and Knowledge
- Analytical skills that can recognize fraudulent activity which may require more detailed review.
- Excellent customer service skills and ability to deal with high net worth clientele.
- Proven critical thinking and strong time management skills.
- Ability to multi-task while maintaining a high level of quality and efficiency.
- General knowledge of bank operations.
- Ability to plan and prioritize job assignments.
- Must be able to work in a highly-productive, deadline-oriented environment.
- Ability to communicate effectively, both orally and in writing.
- Excellent organizational skills and detail-oriented.
- Ability to handle problem situations with colleagues and clients effectively.
- Requires solid knowledge of wire payment processes and related legal/regulatory requirements, including CNB policies and procedures.
- Outstanding quality/quantity of work, job knowledge, customer service, problem solving, ability to take initiative on new assignments.
- Solid knowledge of Microsoft Office applications including Outlook, Excel, and Word.
* To be considered for this position you must meet at least these basic qualifications The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal.
Since day one we’ve always gone further than the competition to help our clients, colleagues and community flourish.
City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today.
City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
City National Bank requires all colleagues to be fully vaccinated against COVID-19 to work on-site at any of our locations.