Position SummaryThe ASLLC Retail Operations Manager (ROM) is primarily responsible for leading and developing an assigned retail selling and merchandising organization.
The ROM will oversee a specific segment of clients and/or commissaries/exchanges within an assigned geography.
They are responsible for representing the Company and their designated Clients & Customers through the management of commissary and/or exchange coverage, set/project coverage, executing objectives set forth by Clients, Retailers and/or Business Development Managers and related retail leadershipEssential Job Duties and ResponsibilitiesOperational ExcellenceOperational Efficiency : Maintain excellent high-performing teams and proactively ensure client KPI’s are executed consistently by addressing retail issues on an on-going basis.
Oversee effective and efficient retail routing and approve all related routing decisions for an assigned region.
Associate Performance Management: Develop people through training and direct organizational and team development initiatives using performance management tools, including: performance reviews, in-store assessments, individual associate development plans & succession planning documentation.
Source and identify external talent and integrate new associates into the organization as part of a long term talent expansion strategy.Communication/Change Management: Maintain proactive and professional communications across multiple internal and external stakeholders; lead change across responsible retail organization to ensure client and company KPIs are met.Retail Reporting: Maintain working knowledge of company systems including all reporting functions.
Interpret retail reporting data and offer actionable insights to course correct and achieve client/retailer performance expectations.Budgeting: manage, assist and/or develop expense and/or revenue/operating income budget for area of responsibility based on responsible channel of trade and client(s) responsibility.Strategic LeadershipStandardization and Execution of the Company’s Strategic Direction : Outline and implement National policies and programs.
Proactively promote the Company’s Strategic Direction and Vision on a day-to-day basis and assure compliance with all National Programs.Business Development: Grow base business and add new business.Organizational Development: Oversee Retail Operations-wide efforts to increase effectiveness and/or efficiency enabling the organization to achieve its strategic goals.Customer/ASLLC Customer Team/ASLLC Market Integration: Serve as strategic retail contact for Customers, ASLLC Business Managers, and ASLLC Department Managers & Sales Directors in each assigned region that affect the Account Team(s).
Utilize all elements and resources to meet and exceed team and Client’s requirements.Client/Retailer Partnership ManagementServe as strategic retail contact for all clients in assigned region.
Work to build and maintain Client/Retailer partnerships while managing ongoing client goals and KPI objectives.
Pursue new Client representation and seek additional business opportunities from existing client base in an effort to add incremental value to our client baseSupervisory ResponsibilitiesDirect Reports
– Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resourcesIndirect Reports
– May delegate work of others and provide guidance, direction and mentoring to indirect reportsTravel and/or Driving Requirements
– Travel and Driving are essential duties and function of this job
– Travel up to Up to 80 %Skills, Knowledge and AbilitiesCustomer and client managementMicrosoft Office Suite proficiencyAnalytical skillsExcellent written communication and verbal communication skillsExcellent customer service orientationStrong prioritization skillsSkill in supervising to include delegating responsibility, training and evaluating performanceAbility to work effectively with managementAbility to visualize and plan objectives and goals strategicallyAbility to work independently and prioritize duties with minimal supervision, in order to meet deadlinesWell-organized, detail-oriented, and able to handle a fast-paced work environmentBasic computer skills including familiarity with Word, Excel, and Internet usageAbility to ensure a high level of service and quality is maintainedAbility to direct, lead, coach, and develop peopleJob Type: Full-timePay: $70,000.00 per yearExperience:Merchandising Retail Grocery: 3 years (Required)Education:Associate (Required)Location:Los Angeles, CA (Required)License:Drivers License (Required)