First Republic Bank is committed to a policy of equal employment opportunity for all employees and applicants for employment, without regard to race, color, religion, sex, pregnancy, childbirth, sexual orientation, gender identification, national origin, ancestry, age, marital status, physical or mental disability, medical condition, genetic information, citizenship status, veteran status or any other legally protected category, in accordance with applicable federal, state and local law.
Banking products and services are offered by First Republic Bank, Member FDIC and Equal Housing Lender
Investment Advisory services are provided by First Republic Investment Management, Inc.
Trust services are provided by First Republic Trust Company and First Republic Trust Company of Delaware LLC.
Brokerage services are offered through First Republic Securities Company, LLC, Member FINRA / SIPC .
Insurance services are provided through First Republic Securities Company, DBA Grand Eagle Insurance Services, LLC, CA Insurance License # 0I13184, and First Republic Investment Management, DBA Eagle Private Insurance Services, CA Insurance License # 0K93728.
Investment, Insurance and Advisory Products and Services, and Foreign Exchange Transactions, are Not FDIC Insured or Insured by Any Federal Government Agency, Not a Deposit, Not Bank Guaranteed and May Lose Value.
Careers | First Republic Bank | Vice President, Residential Loan Servicing in San Francisco, California | Careers at One Front Street Skip to Main Content Please Enable Cookies to Continue Please enable cookies in your browser to experience all the personalized features of this site, including the ability to apply for a job.
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Vice President, Residential Loan Servicing
ID 2021-12495 Job Locations US-CA-San Francisco Category Lending
At First Republic, we care about our people.
Founded in 1985, we offer extraordinary client service in private banking, private business banking and private wealth management.
We believe that personal connections are everything and our success is driven by the relationships we form with our colleagues and clients.
You’ll always feel empowered and valued here.
Incredible teams doing exceptional work, every day
In Lending Services, we document and fund all loans for First Republic.
We’re responsible for servicing bank and investor loan portfolios, as well as responding to client and loan team inquiries.
The team also supports sales staff in workflow processes, product development, training and compliance.
Additionally, we support lending-based systems and vendors and manage technology projects across First Republic product lines.
Responsible for overseeing the residential loan servicing operation, vault operation including trailing documents, for both on-going activities and on a strategic level.
This involves recommending and implementing strategies for short and long term business growth, process improvements at all levels, and ensuring that regulatory guidelines, investor and FRB client expectations are met or exceeded.
Also responsible for building, maintaining and reporting staffing models and operating metrics to track production trends that affect company productivity and profitability.
Functions reporting to this position include mortgage and HELOC onboarding, loan servicing, client service and investor reporting.
The Vice President, Residential Loan Servicing also oversees risks and controls within the operation, including internal controls, business continuity, vendor management, and project management including CORE conversion, with the overall goal to identify and evaluate process risks while optimizing resource opportunities to contribute to company growth.
The ideal candidate is a visionary who has experience in leading and working with cross functional teams and has demonstrated the ability to consult and work with various levels of management, analyze business needs, provide recommendations and develop appropriate strategies.
What you’ll do as a Vice President, Residential Loan Servicing:
Lead creative initiatives to support growth and efficiencies within the business model.
Development, implementation and maintenance of risk management models for servicing functions. Translate creative concepts into actionable plans to meet the needs of the department.
Establishment of processes and controls development of KPI / KRI reports for management.
Ensure optimization of vendor-provided services.
Meet or exceed deliverables from auditors, investors, rating agencies and examiners.
Meet or exceed expectations from internal and external clients.
Manage daily work to meet or exceed regulatory standards (i.e.
investor reporting to Reg AB, escrows to RESPA, flood coverage to NFIP, statement production to CFPB, ACD request coverage to established SLA, etc.).
Ensure adequate redundancy in staff / job knowledge.
Implement and maintain quantitative and qualitative metrics for monitoring and measuring operating results.
Ensure that policy, procedure and training documentation is up to date.
Coach, train and develop staff, lead and management employees.
Support VP
– Residential Lending in global initiatives.
Manage staff, deliverables and group goals inline with overall company policies and strategy.
You could be a great fit if you have:
Bachelors Degree 10+ years leading a mortgage loan servicing operation, with knowledge of mortgage servicing, investor reporting and related technologies Knowledge of servicing technology platforms Exceptionally strong people skills, ability to succeed in a team environment Ability to forge effective working relationships with a variety of personalities Excellent verbal and written communication skills Proactive individual able to operate efficiently in a fast paced environment Demonstrated skills in organization and strong attention to detail Excellent analytical and problem-solving skills Quick learner and ability to manage multiple priorities Proven ability to work under pressure and meet strict deadlines Provides extraordinary service Ability to further First Republic culture and values Strong Microsoft tool knowledge – Excel, Power Point, Visio, Word
Job Demands:
Must be able to review and analyze data reports and manuals; must be computer proficient.
Must be able to communicate effectively via telephone and in person.
Own your work and your career
– apply now
Are you willing to take initiative and make decisions?
Are you willing to go the extra mile because you love what you do and how you can contribute as a team?
Do you want the freedom to grow and the opportunity to take charge of your own career?
If so, then come join us.
We want hard working team players.
You’ll have the independence to learn, lead and drive change.
A culture of extraordinary service, empowerment and stability—that’s the First Republic way.
Come join us!
This job description is not intended to be all-inclusive.
Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
The Company is an equal opportunity employer.
In this regard, the Company makes reasonable accommodations for qualified applicants and employees with disabilities in order to enable them to perform all essential job functions, unless doing so creates an undue hardship.
First Republic is subject to federal laws that restrict the employment of individuals with certain types of criminal histories, including FDIA Section 19 and FINRA.
To the extent not inconsistent with our obligations under those federal laws and regulations, First Republic will consider qualified candidates with criminal histories in a manner consistent with the Los Angeles and San Francisco ban-the-box laws.
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If you receive a request of this type, please report it to Fraud@firstrepublic.com
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