Military Veterans are Encouraged to Apply.
The Sr Manager, Customer Loyalty is responsible for managing a team that drives ideation, execution and management of a portfolio of products and services across a series of different consumer targets that maximizes revenue, reduces churn, and drives deeper relationships with customers.
Sets strategic vision for marketing communications to achieve committed outcomes.
Responsible for developing financially sound business cases for products and services needed to be deployed in market, factoring in market dynamics, consumer patterns, competitive actions, retailer/channel conflict, etc.At least 18 years of age.
Legally authorized to work in the United States.
High School Diploma or GED.
Pre-employment background screen.
LI-FC13-5 years of experience analyzing customer, business and industry data to drive business performance.Knowledge of financial drivers, experience in develping return on investment objectives, ability to understand high level financial models and review quarterly forecasts 4-7 years of experience in one or more of the following categories: software/hardware, web, telecommunications, consumer electronics, or consumer packaged goods, with a focus on Marketing, Product Management or Pricing.
Team Management & People Leadership 6-10 years of Marketing experience Leads and develops the team that implements marketing retention programs across Device, Service and Enterprise workstreams for the Prepaid consumer base.
Prepares recommendations for annual business plans and strategies as well tactical plans.
Partners with creative merchandising and advertising along with the agencies on creation of world-class advertising and collateral to develop best value propositions and overall marketing calendar elements.
Partners with marketing planning and analysis on potential promotion/pricing strategies; business tracking and analysis; partners with Consumer Insights on consumer understanding, and with the product management team on product roadmap with a keen eye for the competitive context.
The role requires strong cross functional partnership across the enterprise; specifically with sales, product management and web strategy operations leadership to ensure flawless execution and to create one look and feel for Metro by T-Mobile products and services.
Responsible for translating behavioral drivers of key customer segments within the existing Prepaid base into actionable and marketable programs to create deeper relationships within the T-Mobile family of brands.
Prepare business plans, and shepherd program portfolio changes through the organization.
Manages all marketing communication and distribution plans to include tracking of results.
Prepares presentations for various audiences ranging from peers to executive level.
Equal Employment Opportunity We take equal opportunity seriously-by choice.
T-Mobile USA, Inc.
is an Equal Opportunity Employer.
All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.
Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.