Military Veterans are Encouraged to Apply.
Company Description ServiceNow is making the world of work, work better for people.
Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise.
We’re growing fast, innovating faster, and making an impact on our customers’ and employees’ lives in significant and important ways.
With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we’re on the 2020 list of FORTUNE World’s Most Admired Companies.® We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description ServiceNow is changing the way people work.With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster andbemore scalable than ever before.
We’re disruptive.
We work hard but try not to take ourselves too seriously.
We are highly adaptable and constantly evolving.
We are passionate about our product, and we live for our customers.
We have high expectations and a career at ServiceNow means challenging yourself to always be better.
This role will report to the Director of Legal, Government Relations, Compliance and Ethics Operations.
In this role, you will join the Legal Operations team in assessing, implementing and maintaining our legal systems while assisting with the development and delivery of Digital Transformation roadmap.
Together we will increase efficiency within existing technologies, streamline our processes, and weave innovation and actionable analytics throughout our initiatives.
You will have the opportunity to provide business support and improve processes, tools, and technologies while working cross-functionally with Legal, IT-Legal, Product, Finance, Procurement, as well as collaborating with third party vendors.
What you get to do in this role:
•Provide the lead execution role for Legal Operations relating to systems and process enhancements while supporting various business systems and process activities across the Legal Department
•Prepare business requirement documents and assist with development of functional requirements for various digital transformation initiatives
•Draft and help groom stories and epics and create flow charts, mock-ups and business requirement documents
•Manage user acceptance testing and triage defects
•Work with Legal Change Management and Enablement team to create demo videos, prepare enablement materials, hold enablement sessions, and assess feedback loop for current enhancements and new implementations
•Assist with creation, maintenance, evolution and analysis of system dashboards and trend reports to help guide data-driven business decisions
•Help develop, implement, and support systems, technology and ways of working including managing the portfolio of tools, applications, and systems used by the Legal Department, including e-billing, SURF, Aptus, DocuSign, eDiscovery, and compliance tools and systems
•Liaise with cross-functional teams and Legal’s business partners providing legal systems and process SME experience on behalf of the legal team
•Collaborate closely with global IT, Legal, Product, and Engineering teams on Legal-related projects, and liaise with the Product team to co-innovate on ServiceNow applications
•Work closely with cross-functional teams to manage technical issues as they arise including emerging incidents and escalations
•Assist with assessments, integrations, enhancements, and maintenance with various Legal, Finance, and Procurement systems
•Assist with strategic planning of law department technical and digital transformation roadmap
•Lead and contribute to program management for specific programs, as and when they arise Qualifications To be successful in this role, we need someone who has:
•5-7 years of experience in a related position such as legal operations analyst, paralegal or IT operations
•3 years of experience analyzing data and using data analysis tools and techniques
•Excellent communication and writing skills including a depth of experience in technical drafting, user story development, agile methodology, process mapping, data quality assurance, and report development across the legal technology ecosystem
•Experience working with databases and the movement of information across a series of applications (manually and/or via APIs)
•Comfortable working in a fast-paced, dynamic environment across several different work streams
•Must be able to successfully work cross-functionally on complex transformations with competing ideas.
•Comfortable presenting to senior leadership and in front of large groups
•Ability to balance short-term goals with long-term strategies
•Must be a team player: teamwork makes the dream work
•Strong interpersonal skills with a customer-centric attitude,
•Embrace and encourage a culturally diverse corporate and team culture
•PMP certification is preferred We provide competitive compensation, generous benefits and a professional atmosphere.
This is a very collaborative and inclusive work environment where individuals strong on aptitude and enthusiasm will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.
Additional Information ServiceNow is an Equal Employment Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S.
Government for certain individuals.
All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S.
Government.
Please Note: Fraudulent job postings/job scams are increasingly common.
Click here to learn what to watch out for and how to protect yourself.
All genuine ServiceNow job postings can be found through the ServiceNow Careers site .