The Valet Manager supervises and coordinates the work of ABM Parking Services employees that provides Parking management to commercial parking facilities.POSITION RESPONSIBILITIES* Will develop, implement, direct and support “best practices”, ABM polices and standards in quality management, job and site safety programs, and personnel administration.
Promotes positive employer/employee /customer relationships and interactions.
Implements employee training and skill enhancement programs, provides structured employee disciplinary procedures.
Interacts directly with the Property Manager of Client on a daily basis to maintain close communication regarding parking and staffing of operations.* Responsible for maintaining positive customer relations from property management level up to senior executive level.
Supports ABM activities in budget preparation and vendor/contractor oversight and is responsible to help manage cost and to identify and institute cost savings projects.* Provides on-going oversight and support for ABM administration, budgetary and financial procedures, processes and standards.
Responsible to develop, enhance and submit various professional level written reports, rate surveys, correspondence on a timely basis.
Supports and assists in development of new business opportunities for ABM.* Reports daily to ABM Branch Manager and executive levels of the organization.
Interacts with various organizational support elements including administrative, human resources, financial, quality control and safety departments.* The position is required to attend and participate in meetings.
Be readily available on a 7-day 24 hour on call basis and to work off shifts when required.
Respond effectively to emergency calls on a as need basis.* Management of 4000 plus stalls.* Will manage a staff of 80 or more.* Interact with tenants and building management on a daily basis.* Staff scheduling and payroll management for all employees in accordance with the budget.* Auditing of daily cash transactions, ticket and validations controls and POS (Point of Sale) reconciliations.* Handling of insurance claims for auto damages from incident to completion of claims.* Perform other duties as assigned or requested.Minimum Requirements* Bachelor’s Degree is preferred but not required.
Degrees in Business Administration or Management preferred.* A minimum of three (3) years’ experience in the field and prior management experience is required.* Must have knowledge of MS Office Applications including Word, Excel, Outlook and PowerPoint.* Must have excellent verbal and written communication skills.* Able to work well in a customer focused team environment.* Excellent customer service, employee relations and good tenant/customer interaction skills.* Proficient in parking access controls systems.* Proven ability to work with a variety of staff and management.