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USAA: Director, senior experience owner (real estate mortgage servicing)


This is a Full-time position in Los Angeles, CA posted March 23, 2020.

Purpose of JobWe are currently seeking a talented Director, Senior Experience Owner for our San Antonio, Texas or Plano, Texas campus.Oversees a team of Experience Owners who are responsible for creating and executing Member, Employee and/or Business Deliverable experiences.

Develops strategies, determines roadmaps for Member and/or Business Deliverable-need outcomes, and empowers stakeholders to turn Member/Business Deliverable needs into portfolios of experiences.

Effectively coordinates across multiple teams and disciplines in the organization.

Job RequirementsDevelops roadmaps for Member/Business Deliverable needs, translating business cases into beautiful experiences for Experience Owners to execute, while focusing on human-centered design.Aligns focus of Experience Owners towards leading and executing beautiful experiences that serve a Member, Employee and/or Business Deliverable need.Builds and manages a high performing team of Experience Owners through recruitment, training, coaching, performance management, and related managerial activities.Holds financial accountability for the Member, Employee and/or Business Deliverable need and portfolio of experiences therein, including allocation of funding to experiences, to ensure the sustainable delivery of experiences addressing the Member, Employee and/or Business Deliverable need.Accountable for financial, regulatory and operational risk management related to experiences within the Member, Employee and/or Business Deliverable need; ensures Experience Owners close any gaps or findings.Develops, implements, and oversees Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs); uses data to refine Member, Employee and/or Business Deliverable need business cases and experience portfolio.Participates in management routines to alleviate impediments and promote Agile way of working with stakeholders throughout experience portfolio.Oversees projects with marketing to ensure proper campaigns for experience intents and product targets.Communicates with executive audience to ensure Member-need experience portfolio is driving towards overall USAA mission.

Minimum Bachelor’s Degree.

4 additional years of related experience beyond the minimum required may be substituted in lieu of a Degree.8 or more years of relevant progressive experience in product development, marketing, strategy, digital, process or user interface design, OR Master’s Degree and 6 or more years of relevant progressive experience in product development, marketing, strategy, digital, process or user interface design3 or more years leading subordinates or matrixed, cross-functional teamsExperience leveraging data to make business decisionsProcess engineering and/or agile experience Preferred 4+ years of work experience in Real Estate Mortgage Servicing3+ years of work experience Default Management and/or Disaster RecoveryPrior management and/or project management experience with implementation of new products and processes. Advanced understanding of operational risk, compliance and regulatory requirements as it relates to Real Estate Servicing.Demonstrated ability to drive results through Agile team leadership, product ownership, process engineering, or similar experiences.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs.

Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is notavailable for this position.


Category: Real Estate, Keywords: Real Estate Director