The Trust & Safety Operations Manager will manage day-to-day operations of our moderation and creator support efforts for our user-generated content platform. You must be detail-oriented, visual, and self-motivated.RESPONSIBILITIES* Manage external moderation vendors (budgeting, planning, hiring, resource allocation, invoicing, quality assurance)* Act as an escalation point for safety investigation reports and appeals of potential violations of our policies* Conduct objective, fair, thorough, evidence based, unbiased, and timely investigations into reported content* Prepare weekly and monthly reports of our moderation efforts – must be proficient with Excel formulas and SQL* Formulate new content guidelines and safety procedures in collaboration with CANVAS and Brand Safety teams* Work with internal and external stakeholders in developing and refining policies to improve creator and reader experience* Keep up-to-date on current events and assist with policy research and analysisREQUIREMENTS* Education: B.A./B.S. in Communications, Media Studies, Journalism, Economics, Business, or related fields* 3-5 years experience in trust and safety or related fields (must have experience in UGC moderation and managing external moderation partners)* Experience working with moderation vendors, contractors, and BPOs* Strong proficiency with technology: Experience using Zendesk or other helpdesk software, SharePoint, MS Office, etc* Proficiency in Excel and/or SQL, and experience preparing reports* Ability to understand and analyze complex cases* Culturally aware of trends and pop culture in United States* Self-starter and ahead of the game* Technically savvy and able to quickly learn new systems* Interested in content policy, compliance, and/or internet governance* Must have experience working with multicultural company* Multilingual in Spanish, French, or German highly preferred