Are you looking for an opportunity to minimize and control payments fraud across a rapidly growing online marketplace? Do you love the challenge of leading a team to find patterns of fraudulent activity and control it in a measured approach? If getting hands on with fraud management, leadership of a growing team, and having a positive impact on restaurants and the bottom line are your thing, then we might have the perfect opportunity for you.
About Us:
ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides a commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent restaurants. Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, Instagram, Snap, and many others. And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners and the same goes for our culture.
Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark. As we expand to new markets, while scaling responsibly, those opportunities to create, build, and grow will only increase.
Join us and help ensure ChowNow becomes the diner’s first choice for socially responsible online ordering. Together we can preserve neighborhood flavor, one restaurant at a time.
About the Position
As our Transaction Risk Manager, B2C Payments, you will be specifically responsible for being hands on with fraud analysis and detection, leading and growing the team responsible for consistent and sustainable fraud management operations. You will work with the Director of Payments and Fraud to evolve ChowNow’s B2C Payments Fraud Program and collaborate with finance teams, data teams, and product teams to achieve the goal of minimizing B2C payments fraud risk.
Reports to Director of Payments and Fraud; directly manages Transaction Risk Management Specialists.
This is a remote position based in one of our employee hubs of Los Angeles, San Francisco, Austin, Atlanta, NYC, Kansas City, or Chicago. Occasional travel may be required.
WHAT WE LOVE ABOUT YOU:
You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.
You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members’ ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.
You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.
You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.
In this role, you will:
- Operate within our fraud management tool (Sift) to analyze, find fraud, and create rulesets to help block fraudulent transactions while controlling for false positive rate.
- Develop and report on fraud program key metrics to the finance team and leadership on a regular cadence.
- Lead and grow transaction fraud management talent including offshore resources for 24/7 analysis.
- Find and propose opportunities for product improvement to further lower transaction risk.
- Identify and escalate critical fraud patterns associated with B2B2C marketplaces.
Within 30 days you’ll…
- Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience)
- Understand and be hands on in fraud management tools, internal dashboards, and data analysis tools.
Within 60 days, you’ll…
- Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience)
- Form testable hypotheses around signal based fraud management techniques and begin testing them.
- Lead Transaction Risk Management Specialist team to maximize analysis activity and transaction decision effectiveness within fraud management systems
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Within 90 days, you’ll…
- Complete Ramp Camp (ChowNow’s New Hire Onboarding Experience)
- Report on improvements and operational status of the program tied to outcomes to leadership on a regular cadence.
- Document onboarding and program processes for continuous improvement to support the Payments Fraud Program.
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You should apply if:
- You have demonstrated ability with leading payments fraud management in an active B2C environment where orders are completed without process or delay, including growing a team to effectively reduce payment fraud.
- You have knowledge of payment fraud management tools, B2B2C marketplace fraud patterns, and reporting of key metrics associated with payment fraud program management.
- You have skills that include identifying patterns of fraudulent activity, program and process technical writing, fraud data analysis, hypothesis testing, leadership communication, and management techniques.
About Our Benefits:
- Competitive Salary
- Ongoing training and growth opportunities.
- A “Best Place to Work” winner multiple times where we focus on creating a great employee experience.
- A remote first culture and monthly stipend offering flexibility to work where you want and how you want.
- Rock solid medical, dental, and vision plans.
- Mental Health Coverage – we offer several programs to support your mental health and wellness goals.
- 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
- 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
- 401(k) Matching
- Employer-contributing student loan assistance program.
- Commuter benefits (including Uber Pool).
- Employee Stock Incentive Plan.
- Pet insurance for your fur babies
- Quarterly Industry Speakers Series.
- Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
- Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
- Enough freedom to spread your wings while still holding you accountable.
- Fully stocked kitchen and cold brew on tap.
ChowNow takes the health and safety of our team seriously and requires all employees to be fully vaccinated for COVID-19 prior to starting work. We strongly believe that this is the best way to protect our employees, families, clients, and communities. All requests for accommodations will be considered.
As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
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