Join Ecolab’s Pest Elimination team as a Technical Account Manager . The Technical Account Manager will serve as the main technical contact and consultant for assigned accounts and will work closely with the Corporate Accounts and Operations teams in addressing customer questions or concerns.
TAM will play a critical role in maintaining customer relationships to grow and retain business with the Corporate Accounts.
What’s In It For You:
The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
Carve out a long term, advanced career path in sales or sales management
The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best
What you will do:
Technical Support and Leadership
TAM is responsible for partnering with key customer accounts to provide ongoing technical expertise in the area of product introductions, field testing, troubleshooting and consultation to develop new product offerings.
Provide technical expertise, support, insights, and recommended solutions to a specified set of Ecolab Pest Elimination customers driving increased sales and customer retention.
Leverage and provide resources against customer problem resolutions and ensure proper feedback loop to other departments for root cause analysis.
Provide customer corporate-level and some plant-level technical leadership through participation on key customer committees related to Process Optimization, Labor Reduction, Product/Equipment Innovation, Food Safety, etc.
Relationship Management
Develops strong relationships at the customer level identifying issues or concerns requiring intervention from the field operations team
Contribute as a team member with Corporate Account Sales, Marketing and Operations contributing to strategic plans that improve customer retention, accelerate account penetration and drive incremental growth
Partner with other TAMs as a team to innovate new solutions/programs, cover calls on rotations to ensure management coverage for customers
Operations and Solutions
Work as a Technical resource and consultant for Ecolab Field Operations Teams supporting customers: support on challenging, unique, or new Factories; support for Factories with high interior pest activity that has been ongoing; support for Factories that have been on escalation for extended periods of time
Supporting CAM in identifying & summarizing key performance indicators, and pulling data to merchandise the hard work and efforts of the field
Meet with customers weekly to review locations with concerns, whether it be with pests, or structural and sanitation conditions
Support business reviews where necessary with CAM and customers in attendance
Provide solutions that will also drive Contract and Non-Contract growth
Minimum Qualifications:
BS degree in Business, Marketing or a technical field
7 + yrs.
experience working in the P est E limination field in customer facing roles in a team environment
Ability to travel up to 30% of the time, including overnight and weekends
Must have a valid driver’s license and acceptable Motor Vehicle Record
Must be able to read and write in English
Immigration sponsorship not available for this role
Preferred Qualifications:
Proven professional demeanor and communication skills with all levels of organization
Excellent organizational skills and good attention to detail
Demonstrate initiative and ability to work independently and handle multiple tasks
Negotiation and conflict management
Proven relationship management and consulting skills
Excellent problem-solving ability to determine customer solutions
Self-motivated, goal oriented, quality driven, and capable of working independently with little supervision
About Ecolab Pest Elimination:
Learn how scientifically proven protocols help eliminate pests through 3.6 million customer visits annually.
Ecolab Pest Elimination provides solutions to prevent and eliminate all types of pests in commercial buildings, food processing plants, food retail, foodservice, and many other markets.
By partnering with our customers in these markets, you will have the opportunity to help protect their facilities, employees, and brands at a time when it’s more important than ever.
Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best.
We are committed to fair and equal treatment of associates and applicants.
We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance.
In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA).
Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce.
Ecolab is a place where you can grow your career, own your future and impact what matters.
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.
Work with Purpose
Hear how our team is taking on meaningful challenges.
Learn what it’s like to be a Senior Food Retail Services Territory Representative from Jamie as she shares her experience at Ecolab and what she loves most about her job.
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.
We offer benefits to support our associates’ health and wellness, such as healthcare and time-away policies.
We also offer benefits designed to promote our associates’ financial well-being, including short
– and long-term financial incentives and retirement income and planning.
Specific offerings may vary by location.
For more detailed information, please speak with your recruiter.
…helping customers run their businesses more efficiently.
…working with hospitality customers to provide safe environments for their guests.
…reducing costs for customers as well as streamlining their operational practices.
About Ecolab
Ecolab is the global leader in water, hygiene and infection prevention solutions and services.
Every day, we help make the world cleaner, safer and healthier – protecting people and vital resources.
Ecolab is an Equal Opportunity Employer–minorities, females, veterans, individuals with disabilities, sexual orientation, and gender identity.
Chat with Erica, our virtual recruiting assistant