Req/Job ID: 1005434BR
Employing Entity: Transform SR LLC
Employment Category: Regular, Full-time
Job Function: Operations
Store ID: 09489: SEARS HS-CHATSWORTH MRKT CTR
JOB SUMMARY:
The Team Mgr, Operations – SC is responsible for providing excellent sales and customer service through the development and performance management of team members by inspiring, monitoring, coaching, and providing feedback. The Operations Team Managers will also manage all non-selling operational processes, perform project management duties, strengthen our customer relationships, and mentor/coach our on-site personnel.
Job Requirements:
JOB DUTIES/RESPONSIBILITIES:
• Manages the Resource Management Team and other non-selling support groups
• Ensures the quality of Customer Service by monitoring, coaching and providing feedback to associates and acknowledges performance through recognition
• Interviews and selects staff to keep department to approved staffing levels
• Establishes performance criteria for developing associates to meet/exceed business and personal goals and provides feedback as needed, on a continuous basis and during scheduled evaluations
• Develops and maintains positive and professional relationships with senior management, peers and subordinates
• Actively monitors all team member activities including attendance, PTO, Training, Time-off, etc. and ensures payroll issues are addressed and resolved in a timely manner
• Manages adherence to Sears personnel policies, take needed disciplinary actions and documents actions taken
• Performs project management, change management, site process and procedures implementation and consistency.
• Performs audits and serves as a Safety Team lead and Payment Card Industry (PCI) Pro onsite
JOB REQUIREMENTS:
• High school diploma or equivalent
• 1-2 years of related experience
• Up to 25% travel
• 18 years of age or older
REQUIRED SKILLS:
• Minimum 2 years management experience
• Minimum 1-3 years call center experience
• Project management/Change management experience preferred.
• Strong knowledge of MS office
• Must have demonstrated leadership skills and proven administrative skills
• Must be able to prioritize multiple tasks and complete with little or no supervision
• Ability to communicate in spoken and written English well enough to be understood by direct reports, supervisors, co-workers, and customers
• Ability to enter data and maneuver efficiently using a keyboard, operate a mouse, use telephone and headset equipment, and listen while keying information into the system
• Ability to meet the physical requirements of sitting and some standing and walking, with bending and reaching as necessary
• Ability to demonstrate self control by maintaining composure and keeping emotions in check even in difficult situations
• All employees/associates may in the course of their duties come in contact with Credit / Debit Card Data. If this data is exposed as part of their position in the site/center, the associate must protect that data as directed and required by the compliance team to ensure SHCs compliance to current Payment Card Industry (PCI) Data Security Standards (DSS)
PREFERRED SKILLS:
• College degree preferred
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