OverviewThe Supply Chain Ops/Account Manager will retain and grow accounts by utilizing strategic thinking to create business plans, influence internal stakeholders, and partner with .com retailers to develop merchandising and promotional plans to drive revenues and brand awareness.Reporting StructureThe Supply Chain Ops/Account Manager will work cross-functionally with Customer Experience, Design, Inventory, and Order Management Teams, under the guidance of the Senior Vice President and Executive Leadership.
This position will provide vision to drive the business forward and provide an exceptional brand experience to our consumers.Core Responsibilities
· Cross-Functional Communication and Collaboration
· Build Relationships with New and Existing Customers
· Develop Brand Strategy and Awareness
· Sales Analytics and Forecasting
· Create Promotions to Increase Product VisibilityEssential Functions
· Communicate online specific programs and objectives to both internal and external stakeholders.
· Optimize product listings and data feeds; Monitor and make necessary corrections to listings to ensure product accuracy.
· Educate customers on latest developments and trends.
· Implement and execute strategic plan for leveraging the eCommerce marketplace to grow the business, focusing on sales trends, promotional opportunities, and marketing activities.
· Collaborate with Marketing and Merchandising teams to create compelling online product listings (Including: Product images, descriptions, features, shipping details and item specifications).
· Manage digital product catalog to ensure accuracy and consistency of all brand and product content.
· Address consumer product questions and resolve complaints in a timely manner.
· Analyze performance metrics for the online marketplace and provide insights on overall performance by creating weekly reports.
· Track weekly performance metrics and implement strategy to prove sales from both channel and SKU level.
· Ensures complete and on-time order fulfillment, chargeback minimization and operations metrics compliance.
· Demonstrate strong strategic sales and negotiation skills.
· Assist in merchandising, marketing, product position and site promotions or “spotlights”
· Coordinate with Warehouse for Product Allocation needs.
· Execute Promotional Sales Activities by meeting or exceeding assigned goals/quotas.Qualifications & Required Experience
· 3-5 years in successful track record in e-commerce sales required.
· Bachelor’s degree required; MBA preferred.
· Familiarity with CRM platforms.
· Ability to build rapport with clients.
· Must be a closer, ability to negotiate deals.
· Excellent problem solving, interpersonal and communication skills both oral and written.
· Proficient with MS Office (Advanced Excel required).
· Strong organizational skills, ability to multi-task and must be able to work under pressure.
· Must be results-oriented and able to work both independently and in a team environment.
· Knowledge of the home furnishings wholesale market, sales channel distribution, and experience with the furniture industry preferred.The above is intended to describe the general content of and requirements for the performance of this job.
It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Abbyson provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
Abbyson complies with applicable state and local laws governing non-discrimination in employment in every location in which the company operates.
This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Job Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceSchedule:Monday to FridayAbility to Commute/Relocate:Los Angeles, CA 91367 (Required)Education:Bachelor’s (Required)Experience:Account management: 3 years (Required)Sales Operations: 3 years (Preferred)B2B sales: 3 years (Required)Work Location:One locationWork Remotely:NoCOVID-19 Precaution(s):Personal protective equipment provided or requiredTemperature screeningsSocial distancing guidelines in placeVirtual meetingsSanitizing, disinfecting, or cleaning procedures in place