Company: KARL STORZ Endoscopy-America, Inc. (KSEA)
Job Code: 13472
Pay Grade: US-C15
Salary Range: $67,600 – $107,800
Description
KARL STORZ SE & Co. KG based in Tuttlingen, Germany, is a family-owned, global company committed to benefiting humanity by advancing medical technology through innovation and education.
For more than 75 years, KARL STORZ has been dedicated to earning its international reputation as a leader that designs, engineers, manufactures, and markets all its products with an emphasis on visionary design, precision craftsmanship, and clinical effectiveness.
TheSupervisor, Service Contract Operations is responsible for overseeing the daily contract operational activities for service contracts. This includes coordinating service contract booking activities, contract audits, contract monitoring, and renewals. The Supervisor will also project manage Service Contract Operations portion of the Guardian lease contracts and integrate the booking of lease contracts into the existing workflow. The role will supervise two Senior Service Contract Specialists and three Service Contract Specialists – five direct reports.
The role will primarily be focused on improving the overall efficiencies of the service contract booking process. Responsibilities will include ensuring that all processes and Guardian documentation are complete and updated on a regular basis. In addition, the Supervisor will onboard and train all new Service Contract Specialists and provide ongoing training to existing staff.
Key Job Factors:
- Level of accountability: Generally independent
- Level of decision-making: Fair amount of independent decision-making
- Has contact with Internal managers and senior management
- Supervision: Reports to Executive Director, Analytics, and Contract Operations
- Physical Requirements: Light, occasional physical effort
- Travel: up to 10 percent
Supervisor, Service Contract Operations Job Responsibilities:
Tasking
% of Time
Frequency
• Oversee the service contract processing operations
- Review existing contract booking processes and work to improve output and efficiencies
- Develop and manage operational reporting and distribution of that reporting to senior management
- Ensure that business processes support the Guardian infrastructure and workflow and that all documentation is accurate and complete
- Optimize efficiencies to ensure department SLAs are met and that workload is evenly distributed to optimize output
- Manage contract audit process and report regular status updates
40%
Daily
• Manage direct reports and provide development guidance and coaching
15%
Daily
• Lease Contract Management
- In collaboration with KSC, develop an end-to-end process for booking and managing operational and capital lease agreements
- Develop an audit process for auditing all lease agreements in Guardian to ensure reporting accuracy
15%
Weekly
• Guardian Implementation and Enhancements
- Ensure that Service Contract Specialists are fully trained on all aspects of the Guardian system
- On-going maintenance of Guardian documentation
- Work with IT to develop new Guardian functionality to support the Service/Lease business and participate in future Guardian projects as the SCO SME
15%
Monthly
• Participate in contract discussions with sales reps and sales management
10%
Daily
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks
5%
Weekly
Minimum/Basic Qualifications:
- Master’s degree and 2 years of experience in SAP operations; Experience within the KS organization preferred
Or
- Bachelor’s degree and 5 years of experience in SAP operations; Experience within the KS organization preferred
Or
- Associate’s degree and 7 years of experience in SAP operations ; Experience within the KS organization preferred
- 5-7 plus years of work experience in operations; Experience within the KS organization preferred
- 2 years of supervisory experience or 2 years experience in a Sr. level Customer Support KARL STORZ role required
- Self-motivated and team-oriented with good time management skills
- Strong problem-solving and customer service experience
- Proficient with Guardian and SAP application
- Possess exceptional organizational skills and the ability to multi-task
Attributes and Skills Required:
- Strong operational and project management skills
- Ability to communicate effectively, verbally and in writing, with all levels of management
- Ability to work with all levels of staff and management as a self-starter and in a team environment
- Demonstrated ability to plan and organize own work and projects with minimal supervision
- Ability to work very flexible and long hours as required
Pay Transparency
The salary range and/or hourly pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a specific team member’s base salary and/or hourly pay rate, several factors will be considered including such things as location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and the amount budgeted for the role.
Vaccine requirements at KARL STORZ due to COVID-19
KARL STORZ is committed to maintaining a safe work environment for our employees and therefore we require the COVID-19 vaccine for all of our employees unless otherwise due to an underlying medical condition or sincerely held religious beliefs. During the interview process, we encourage you to ask how COVID-19 may impact the role you are seeking and if you require a reasonable accommodation regarding the vaccine requirement see below for the process for requesting accommodation. Please click here to learn more about our overall response to COVID-19.
Employee Benefits Program Overview for U.S. Locations
- Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too!*
- 3 weeks vacation, 10 holidays plus paid sick time*
- Up to 8 weeks of 100% paid company parental leave**
- 401K retirement savings plan providing a match of 60% of the employee’s first 6% contribution
- Section 125 Flexible Spending Accounts
- Life, STD, LTD & LTC Insurance
- We prepay your tuition up to $5,200 per year! – Tuition preimbursement
- Fitness reimbursement of up to $200 annually
- Employee referral program of up to $2,000 per hire
- And much more!
*Field sales, internships, and part-time employees are not eligible except where required by state law.
Non-employees, including temporary workers and consultants, are not eligible to participate in the KARL STORZ benefits program.
**To include, maternal/paternal leave, adoption, and fostering of a child.
KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employee must comply will all applicable KARL STORZ policies and procedures.
Equal Employment Opportunity & Reasonable Accommodation Statement
KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at TaleoAdministrator@karlstorz.com.
Notice to Employment Agencies
This recruitment assignment is being managed directly by KARL STORZ’s Human Resources team. Human Resources will reach out to our preferred, contracted agency partners in the rare instance additional talent options are required. Your respect for this process is appreciated. KARL STORZ does not accept unsolicited Agency resumes. Resumes received which were unsolicited by the KARL STORZ Human Resources department will be ineligible for referral fees.