Strategic Change Manager


WHAT IS THE OPPORTUNITY?The purpose of the Strategic Change Manager is to support the execution of City National Bank’s Strategic Priorities through application of the bank’s Enterprise Change Enablement & Adoption (ECEA) methodology and tools at the enterprise portfolio level including creation and execution of required deliverables and supporting material in partnership with the Strategic Change Delivery Manager, Strategic Change Enablement Manager, CNB division leadership, delivery partners, and related teams.The primary purpose of this role is supporting ECEA’s role in planning and delivering strategic and transformational change for a given portfolio of projects, which is based on achieving measurable performance improvement and significantly enhancing CNB’s function’s ability to provide advisory services to business partners, enhancing controls and governance of financial reporting, and to meet regulatory and accounting policy changes.This role is responsible for leading a portfolio of strategic priority programs with day-to-day focus on planning, prioritizing, and delivering change enablement needs of varying size, complexity and type:Partner with Change Owners and Project Management resources to understand the nature, magnitude, and timing of changes to prioritize and align Change Consultants and develop the right team engagement model with program and project teams. 

What you will doStrategic Change Enablement & Adoption Delivery for City National Bank

Acts as change enabler and drives a portfolio of enterprise change initiatives across the bank identified as strategic priorities and provide guidance and support to related project teams

Partners with Change Owners and project teams across the enterprise to drive and support implementation and adoption of our most important strategic priorities and key initiatives, as well as deliver an organizational culture of service excellence, efficiency, effort, collaboration, and enterprise

Partners with leaders to enable the human side of transformation, ensuring people adopt the changes needed to promote the long-term success of our business

Collaborates with Change Owners, stakeholders, and partners to understand business strategy around assigned projects, and own responsibility for the development, support and execution of organizational change management strategies and processes for defined projects related to the company’s aims & objectives

Ensures effective and consistent implementation of change projects, support on-going improvement efforts of project management and implementation discipline.

Works closely with Strategic Delivery Manager and Change Owners to ensure project change needs are appropriately resourced and delivered in an effective manner, and benefits realized

Lead change enablement and adoption project resources, directing their activities to achieve assigned goals

Ensures alignment with the bank’s Enterprise Change Risk Management policy and Enterprise Change Management Office Procedure

Drives business value through Enterprise Change Enablement & Adoption processes and tools

Builds strong, collaborative relationships with Change Owners and delivery partners

Effectively manages and coaches Change Consultants in a direct reporting or matrix environment as required

Strategic Change Enablement Capability Adoption for City National Bank

Drives forward the Enterprise Change Enablement & Adoption’s goal to enable the organization to consistently apply common change management processes and tools, ensure all colleagues have the individual competency to lead change and have that reflected in their performance expectations and to ensure the application of change management is developed as a strategic capability with ECEA embedded in all large-scale programs

Serves as an active and visible coach to business partners, to model change leadership behavior, enablement, and integration into City National Bank change transformation delivery in alignment with the Enterprise Change Management Office and Enterprise Change Risk Management Policy


Bachelor’s Degree

10+ years of progressive relevant experience leading large change programs with a high level of value (benefit/cost), and very high level of complexity and uncertainty

Experience managing a portfolio of large cross-enterprise programs/projects, programs/projects with third party vendors and programs/projects with significant technical and/or regulatory components

5 years previous experience working in a consulting, project/program management and/or dedicated organizational change management function in an organizational change leadership role

5+ years of progressive relevant experience leading project/initiative teams, including directing the activities of organizational change specialists or influencing the activities of those with influence over or partial responsibility for completion of OCM-related deliverables

Prosci or other industry-recognized organizational change certification

Skills and Knowledge

MBA or graduate degree in relevant field preferred

ACMP Certified Change Management Professional (CCMP) strongly preferred.

Microsoft 365, enterprise collaboration platforms, SaaS-based organizational change, analytics and/or project management tools

Organizational Change Management

Team Management in a Matrix Environment

Vendor and Contingent Workforce Management

Impact and Influence


Dealing with Ambiguity

Organizational Awareness

Resourceful Use of Others

Financial – Leverages understanding of business and financial concepts

Analytical and Conceptual Thinking

Stakeholder Management

Teamwork and Cooperation

Achievement Orientation

CompensationStarting base salary: $122,535 – $208,715 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. 

Benefits and PerksAt City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our . 

City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.’ 

ABOUT CITY NATIONALWe start with a basic premise: Business is personal. Since day one we’ve always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. #CA-DN1

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