Job Description and Responsibilities Responsibilities: This position is responsible for the development training content, project management of communications and overall management of repositories for Visa Direct Knowledge Network.
Responsibilities include working with cross-functional teams to write and edit content, support management of content and communication consistency across all content channels.
Specifically, Analyze learning aims and objectives and work with colleagues and subject matter experts (SMEs) to design content Manage communication channels providing transparency of training and education deliverables across internal teams Develop objectives and ensure content aligns with stated objectives Develop and structure new training content and activities to meet adult learning methodology standards Revise and rewrite existing content to meet design standards Create interactive media and activities to support learning across different channels Adapt instructional materials to meet multiple channel requirements (e.g., documentation, on demand) Plan and successfully implement internal reviews and subsequent updates of all content and associated activities prior to delivery Proactively plan and discuss ideas with team for timely content delivery and development Maintain project documentation, content version control processes and internal/external repositories throughout the project lifecycle Work effectively with colleagues to create compelling and engaging deliverables that accomplish objectives Assist management with strategic and tactical roadmap learning plans Ensure comprehensive editing for grammar, usage, consistency, accuracy and style Proactively identify and resolve gaps in the content development support structure and improve workflow processes Manage concurrent content development projects effectively and on time and within budget Manage process for bi-monthly team meetings to ensure consistent and meaningful experience for attendees This is a global position and will require communication with staff across multiple regions and time zones.
Some flexible work scheduling (early or late) may be necessary periodically for scheduled regional conference calls.
Qualifications Basic Qualifications 8 years of relevant work experience with a Bachelor’s Degree or 5 or more years of experience with an Advanced Degree (e.g.
Masters, MBA, JD, MD) or 2 years of work experience with a PhD Preferred Qualifications 9 years of relevant work experience with a Bachelor’s Degree or 7 or more relevant years of experience with an Advanced Degree (e.g.
Masters, MBA, JD, MD) or 3years of experience with a PhD Excellent writing and instructional design/development skills required Strong project management skills and ability to prioritize work, handle multiple projects simultaneously with a high level of accuracy and attention to detail required; ability to complete projects on time Initiative and independent judgment is required to search out solutions within context of broad goals and long-term objectives Team player with the ability to work and communicate effectively across multiple departments and levels of management, yet self-motivated and able to work independently Ability to adapt to change quickly, and enthusiasm and resourcefulness when tackling unfamiliar tasks and requests Strong knowledge of the Microsoft Office suite of products and SharePoint required Good design eye with experience in Web site design, HTML and graphic design preferred BA in a related field required Experience working in a global or multi-region capacity, with strong cross-cultural sensitivities