GENERAL MANAGER LAX LOS ANGELES INTERNATIONAL AIRPORT FULL-TIMESalary based on qualifications and experience + Benefits COMPANY BACKGROUNDSmarte Carte, Inc.
is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.Smarte Carte is headquartered in St.
Paul, MN and has operations in the United States, Canada, Australia, New Zealand, UK, Sweden and Singapore.Smarte Carte, Inc.
is a privately held company.
POSITION SUMMARYThe General Manager directs all airport operations by building and developing a strong team of front line managers and support staff.
The GM is responsible to ensure increasing levels of customer satisfaction and employee engagement while building a culture of accountability, performance and integrity.
The GM is responsible for the airport’s P& L, achieving annual revenue and EBITDA goals as well as improving the efficiency of labor, materials and equipment.
The GM is a highly visible position, which will drive value and significantly impact bottom-line profitability at Smart Carte, with potential to advance to senior management opportunities.
This position will report to the Director.
KEY RESPONSIBILITIESOverall responsibility for a multi-million dollar P& L, with the expectation to deliver excellent results vs.
annual and strategic plansLead the operations of an organization of significant size (30 100 employees)Ensure daily operational performance goals are met through managing the labor force, and applying proven continuous improvement methodologies such as Lean and Six Sigma to improve productivity and vend quality.Develop new business e.G.
airport services, other vending opportunitiesDevelop and maintain strong relationships with key stakeholders within the airport community as well as with peers within Smarte Carte.Other duties as assigned EXPERIENCEMinimum of 10 years of experience in operational function such as manufacturing, logistics, distribution, process improvement, etc.Strong P& L management experience is requiredMinimum 5 years of direct management experience and the ability to manage across a wide range of capabilities and personalities Possess strategic leadership, planning and thinking skills, business assessment acumen and value chain mind-set.Experience with working in a cross-functional team environmentProven change management leadership capability and strong analytical skills.Understanding of the institutional complexityPolitical organization acumenLabor union/ contract negotiation KNOWLEDGE, SKILLS AND ABILITIESDemonstrated strong business acumen as defined by a proven track record of success in an operational environmentAbility to forge solid relationships with external constituents e.G.
customers, clients, supplier partners, etc.
and manage across a wide range of capabilities and personalities.Excellent verbal and written communications.Strong negotiation skills and experience in establishing global supply partners.Strong financial and analytical skills; must be proficient in reading, interpreting, and analyzing financial statements, and understand how operational KPI’s affect financial outcomes.Organized and able to manage multiple priorities effectively.Proficient knowledge of Microsoft Office/SuiteSuperior management skills; ability to influence and engage direct and indirect reports and peers LEADERSHIP CHARACTERISTICSThe successful candidate will be expected to be a high-energy, creative, and resourceful self-starter who demonstrates leadership skills and instincts.
This executive is highly intelligent and enthusiastic with a commitment to excellence.
In terms of personal competencies, the successful candidate must be hands-on and possess the best combination of strategic thinking that also leads to actual results.
This is a practical versus a theoretical thinker who should demonstrate the following competencies:Leadership: A confident, mature person with the ability to connect and inspire others.
A proven track record of leadership that leads to concrete results that drive key performance indicators.Results Oriented: A driver who possess the ability to take actions and implement effective solutions in a timely manner.Problem Solver: A creative yet pragmatic problem solver.
Methodical and hands-on, as well as detail-oriented.Analytical Thinking and Decision-Making: Decisive and logical at thoroughly evaluating issues.
Excellent planning, execution, and project-management skills.Teamwork and Interpersonal Skills: A team player and builder, receptive to ideas from others.
Shares information and keeps team members and partners informed.
Works effectively with others to identify and resolve issues.
Excellent interpersonal skills and an ability to interact successfully with all levels of management as well as a diverse work force.Ethics: Highest level of professional integrity and honesty as well as personal credibility EDUCATIONBachelor’s degree from a reputable institution and experience in an operationally-oriented role is required.MBA or other relevant master’s degree considered a plus.
BENEFITSSmarte Carte Inc.
offers a competitive compensation package and outstanding benefits including; Group Health &Dental Insurance, Company Paid Life Insurance, Company Paid Short-term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program.
ExperienceRequiredStrong P& L management5 year(s): Direct Management of employees10 year(s): Operational FunctionEducationRequiredBachelors or betterPreferredMasters or betterLicenses & CertificationsRequiredAirport BadgeSkillsRequiredMultitaskingCollaborationFlexibilityData AnalysisCustomer ServiceTime ManagementProblem SolvingPeople ManagementDecision MakingCommunicationBehaviorsRequiredTeam Player: Works well as a member of a groupInnovative: Consistently introduces new ideas and demonstrates original thinkingLeader: Inspires teammates to follow themMotivationsRequiredSelf-Starter: Inspired to perform without outside helpAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization