Senior Supply Chain Account Manager What makes Allport Cargo Services a success is our people and their commitment to excellence Our team of global logistics professionals brings together decades of experience in every link of the supply chain.
With the diversity of our business, the Allport Cargo Services provides a wide range of challenging opportunities and an ideal environment for career-minded individuals.
We are currently looking for a Senior Supply Chain Account Manager to join our growing office in Bloomfield, New Jersey.
Position Summary: The role of this position provides Global Account Management to key ACS USA Customers (as the business requires).
This senior role ensures a quality delivery of a predefined operational supply chain solution and is responsible for customer relations with all account stakeholders; facilitate, monitor, and integrate the ACS USA service offering, both internally and externally, to optimize service delivery, customer value/satisfaction, and to drive continuous improvement.
Duties and Responsibilities:
· Own and manage the overall execution of account at an operations management level, carrying out specific requirements as documented in the customer SOP and destination account management document.
Provide training and tools for new hires and/or continuous education for all assigned team members.
Execute performance reviews, goals & objectives and incentive schemes for direct reports and managing HR related issues.
Maintain strong contact/relationships with global customers and ACS regions supporting those customers.
Develop and maintain in depth knowledge of customer’s business and associated supply chain requirements.
Develop a trusted advisor relationship with customer stakeholders and executive sponsors.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Ownership and maintenance of local tariffs including new rate requests based on customer’s business growth and new location opportunities.
Drive operational excellence, improvement, and operational SOP execution / compliance / quality: Create internal performance score-carding.
Conduct root cause analysis Develop and ensure necessary metrics/KPI’s are maintained and sustained for all operational aspects of the business.
· Implement solutions to address and correct identified issues pro-actively.
Provide root cause analysis, drive continuous improvements and execution of solutions.
Minimize customer-perceived service failures through planned performance monitoring and operational guidance.
Monitor service levels to ensure that performance statistics meet customer and ACS contractual requirements.
Ensure compliance to operational, regulatory, and administrative policies and procedures.
Execute customer’s strategic initiatives to drive continuous process improvement and create long term value: Analyze both new and existing businesses to generate additional revenue opportunities.
Implementation Project Management Escalation Line EDI troubleshooting and issue resolution.
Lead ACS global and regional control tower management discussions to share best practices.
Facilitate regular QBR’s and subsequent actions.
Develop, Implement and Monitor initial Maturity Model.
Provide market updates to the customer, market trends, carrier alliance statuses that may affect the day-to-day operations.
Ensure the transfer of best practices throughout the area of responsibility.
Lead implementation for customer new projects or integrations.
Education/Requirements: BS in Logistics / Supply Chain / International business / Project Management; or equivalent in experience (minimum 5 years) Five (5) years strong working knowledge of international transportation & logistics (preferably in ocean 3PL/4PL/PO management) Strong understanding of China custom export and import regulations will be an added advantage.
Experience with process mapping, definition, and documentation (via projects, etc).
Infor Nexus knowledge and capabilities preferred.
Comprehensive knowledge of transportation modes, tariffs, and systems.
Working knowledge of EDI concepts and processes and ERP systems (JDE/SAP, etc) Advanced proficiency in MS Office Products (Excel, PowerPoint, and Visio) as well as proficiency of supply chain concepts i.e., International Supply Chain, Inventory Management, Compliance, Distribution and/or Procurement A well-organized self-starter who is highly detail oriented.
Excellent interpersonal, organizational and both written and verbal communication skills.
Experienced in customer interaction i.e., customer service, sales, sales support, or customer solutions.
Ability to represent the function effectively in dealings with internal customers and vendors is essential