Ready to shake things up? Splunk continues to be on a tear while enjoying tremendous growth year over year. With growth comes scaling opportunities and the need to take the friction out of our processes, platforms, and systems to drive scale, efficiency, and effectiveness. Splunk is all-in on Cloud, and with this focus, we aim to offer the power of Splunk products using a cloud service that is centrally and uniformly delivered to our large number of cloud customers, from Fortune 100 companies to small and medium-sized businesses.
As the Senior Product Manager for Service Management within IT Solutions, you will play a key role in the success of diverse solutions that enable services and support for thousands of Splunkers all over the world. You will be responsible for driving the overall vision, roadmap, and product features we deliver for our diverse set of partners and customers. You will need to use your technical expertise and deep experience in delivering service enablement using Agile methodologies as the Product Owner for this position. To be successful you will have to balance priorities, understand end-user customers, collaborate with senior leaders, and present to executives while defining detailed functional requirements, delivering within an agile delivery framework, and supervising key performance indicators.
This position requires you to be a self-starter with the ability to take ownership, work with tight timelines, and handle various tasks simultaneously while continuing to develop positive work culture. In addition, great verbal communication and written documentation skills are critical for this role. Will you join us?
What you’ll do: Yeah, I want to and can do that.
- Represent the team as the main interface for service management with internal partners and actively engage with them to ensure delivery is aligned with business needs and the product vision
- Partner with other product managers, development managers, and technical leads across the organization to align strategies, roadmaps, priorities, dependencies, and releases to mitigate risks and issues.
- Actively network with key industry contacts to understand standard methodologies and emerging trends for the domain and how they can be used within the company.
- Define and standardize Key Performance Indicators that will help aid in the decision-making process and showcase results.
- Manage the product backlog to ensure the highest business value is being delivered to our customers.
- Author technical service requirements in the form of user stories and acceptance criteria for varying business use cases.
- Produce feature requirement artifacts, such as data flows, process flows, decision trees, state diagrams, and system context diagrams to support the delivery team.
- Produce and lead go-live release communications that inform a diverse set of partners and/or users of new features and/or changes.
- Develop and present roadmaps, complex ideas, and features to a broad audience effectively.
- Perform interviews to provide hiring recommendations based on competency and delivery effectiveness.
- Collaborate on ideas and provide feedback on many aspects of the team’s portfolio.
- Cultivate a positive culture where there is a sense of purpose, ideas are heard, and decisions are transparent.
Requirements: I’ve already done that or have that!
- 7+ years of experience as a Product Manager
- 5+ years of experience as a Product Manager working with a team delivering enterprise solutions
- Experience with enterprise service management applications such as ServiceNow
- Excellent track record working with internal partners to define outcomes, metrics, strategies, roadmaps, dependencies, and releases
- Ability to lead a portfolio of bigger and smaller deliveries while balancing short-term goals and long-term vision
- Comfortable applying a combination of qualitative and quantitative methods to define success and problem solving without perfect metrics
- Willingness to be on a constant learning journey and continuously go above and beyond the comfort zone
- Good balance of IQ & EQ to be able to solve both technical and social challenges
- Excellent written and verbal communication skills; timely communication with clear expectations. An active listener and clear communicator; can lead by influence
Preferred knowledge and experience: These are a huge plus.
- Hold a current Certified Scrum Product Owner (CSPO) certification preferred
- Experience operating with a geographically dispersed workforce
Education: Got it!
- BS or MS in Computer Science/Information Systems/Engineering or equivalent experience required
What We Offer You: Wow, I want that.
- A constant stream of new things for you to learn. We’re always expanding into new areas, bringing in open source projects and contributing back, and exploring new technologies.
- A set of extraordinarily hardworking, innovative, open, fun, and dedicated peers, all the way from engineering and QA to product management and customer support.
- Growth and mentorship. We believe in growing engineers through ownership and leadership opportunities. We also believe mentors help both sides of the equation.
- A stable, collaborative and supportive work environment.
We don’t expect people to work 12-hour days. We want our teams to have a successful time outside of work too. Want to work from home sometimes? No problem. We trust our colleagues to be responsible with their time and dedication and believe that balance helps cultivate an extraordinary environment
This isn’t a job – it’s a life changer – are you ready?
Splunk has been named one of San Francisco Bay Area’s “Best Places to Work” by the San Francisco Business Times, ten years in a row. We offer a highly competitive compensation package and a plethora of benefits.
Splunk is proud to be an equal opportunity workplace and is an affirmative action employer. We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.
(Colorado only*) Minimum base salary of $115,000.00. You may also be eligible for incentive pay + equity + benefits.*Note: Disclosure per sb19-085 (8-5-201 et seq).
Thank you for your interest in Splunk!