Responsibilities
Under the supervision of the Director of Program Operations for our Office of Health Informatics & Analytics (OHIA), the Senior Product Manager serves as a key point of contact between OHIA and its various customer groups by facilitating meetings with prioritization committees, centers of excellence and other customer groups.
In this role, you will develop and nurture business relationships by developing an understanding of customer needs and matching those needs with existing or future OHIA products and solutions.
With your full understanding of OHIAs product offerings, you will develop marketing materials related to those offerings and facilitate access and training related to OHIAs product offerings and promote adoption across customer groups and the UCLA Health self-service analytics community.
In addition, you will provide training and coaching to other members of the product management team and will assist OHIA leadership with strategic planning related to the product roadmap and strategies related to customer engagement and outreach.
Qualifications
5+ years of progressively responsible professional experience in IT
Experience managing customer accounts or customer groups
Experience with managing the product lifecycle for technology based tools and solutions
Effectiveness at leading through influence across multiple competing stakeholder groups, with above-average communication skills, both written and as a presenter
Technical skill and/or ability to acquire in-depth knowledge and use of Business Intelligence products with a solid knowledge of the Business Intelligence industry and data visualization best practices
General knowledge of databases, data warehouses, and data management practices
Knowledge of Oracle and/or SQL Server
Technically competent with various software programs, such as Project, Word, Excel, Visio and PowerPoint
UCLA is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.