n n nSenior Manager User Experience Researchern nn US
– Sunnyvale nn nn US
– New York nn nn At Verizon Media, we connect people to their passions.
With brands like Yahoo, TechCrunch and more, we help people stay informed and entertained, communicate and transact while creating new ways for advertisers and partners to connect.
From XR experiences to advertising and content technology, Verizon Media is an incubator of innovation and is revolutionizing the next generation of content creation in a 5G world.nn A Little About Us nn nn Verizon Media is a values-led company committed to building brands people love.
We reach over one billion people around the world with a dynamic house of 50+ media and technology brands.
A global leader in digital and mobile, Verizon Media is shaping the future of media.
nn nn The Research team is committed to championing people-centered experiences that bridges the gap between our users, designers, product managers, engineers, marketing, and editorial to generate empathy and identify opportunities to improve our product experiences.
We are a team embedded across the product organizations.
We sit side by side with all of the teams and work hard to ensure collaboration, communication, and visibility.
We are looking to hire a Principal User Experience Research team to play a critical role within our team.
nn nn A Lot About You nn nn As a Senior Manager Researcher you have a proven track record of leading and coaching the research team; also shaping and delivering a wide range of generative and evaluative research projects across the entirety of the product life cycle.
Your thought leadership and deliverables will be critical in our ongoing effort to better enable product and design teams to make informed, confident decisions and to set the strategy for future products and features.
nn nn At Verizon Media, you will collaborate with a multitude of stakeholders to deliver key insights that will drive the next generation of our products.
We are a fast-moving company, and direct experience in both traditional and modern approaches to recruitment, diverse research methods, and reporting is a must. nn nn No matter if you are engaging in usability studies, survey design, contextual inquiry, usage data analysis, card sorts, or ethnographic research, you are a deep and insightful thinker who both revels in the challenge of a complex problem and can bring a fresh perspective to your work.
nn nn What you’ll be doing nn nn Day-to-Day Responsibilities: nn nn Provides leadership and direction primarily through management-level direct and indirect reports nn nn Accountable for the performance and results of multiple, related teams nn nn Oversees the coordination of staffing, scheduling, budgeting, work processes, and procedures nn nn Supports the establishment and execution of Research overall plans/objectives, including research, product/business, and/or organizational priorities nn nn Coaching team members about research methodologies and driving research’s pov for product/ design strategy and day to day implementation nn nn Identifying key research objectives in partnership with product, design, marketing, and engineering teams to address research needs for a variety of products and projects throughout the product life cycle. nn nn Choosing the right research to do at the right time and synthesize results into a coherent and truthful story, as well as create effective models that reflect those results such as journey maps, process flows, and user segments. nn nn Knowledge of qualitative and quantitative research methods nn nn Experience synthesizing large-scale data in multi-method studies nn nn Experience with survey design and response effects nn nn Designing compelling and digestible deliverables focused on visually telling the story and highlighting important insights for longevity nn nn Socializing, collaborating, and presenting research to multiple teams and leaders across the organization nn nn Other additional responsibilities: nn nn Collaborating to define best practice frameworks, research methodologies, and documentation surrounding research activities at each stage of the product life cycle, from prototyping through beta testing to market scale.
nn nn Working on strategic need-state research to drive product innovation, while managing day to day usability and product testing.
nn nn Providing guidance to junior team members and colleagues, helping teams get on the right track and stay customer-focused nn nn Turning research findings into academic publications to advance the field of HCI nn nn Qualifications: nn nn A Masters/Phd in HCI, Organizational Psychology, Cognitive Science or equivalent 7+ years of experience in applied product research.
nn nn 7+ years of experience in full product lifecycle research mixed methodology (both qual and quant) and driving product/design decisions. nn nn Working knowledge of how to drive product discovery and innovation through need-state research.
nn nn A healthy understanding of how to balance the fast-paced, flexible nature of research with the rigor and confidence levels present in more academic research nn nn Deep experience running moderated usability labs, including expertise in task scenario best practices. nn nn Expert knowledge of quantitative research metrics like NPS, as well as a practical understanding of sample size, confidence levels, and validity nn nn Knowledge of qualitative and quantitative research methods nn nn Experience synthesizing large-scale data in multi-method studies nn nn #LI-DS1 nn nn Verizon Media is proud to be an equal opportunity workplace.
All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category.
Verizon Media is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment.
If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form ( https://www.verizonmedia.com/careers/contact-us.html ) or call 408-336-1409.
Requests and calls received for non-disability related issues, such as following up on an application, will not receive a response.
nn nnAt Verizon, we know that diversity makes us stronger.
We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
Check out our diversity and inclusion ( https://www.verizon.com/about/careers/work-culture ) page to learn more.nn nn Currently work for Verizon Media?
Please apply on our internal career site.
nn nn nn Full time nn nn JR0014783 nn n About Us n nn Oath is now Verizon Media.
nn nn At Verizon Media, our brands like Yahoo, TechCrunch and more help people stay informed and entertained, communicate and transact, while creating new ways for advertisers and partners to connect.
With technologies like XR, AI, machine-learning, and 5G, we’re transforming media for tomorrow, too.
We’re creators and coders, dreamers and doers creating what’s next in content, advertising and technology.
#verizonmedia nn n n