Anaplan, the Connected Planning pioneer, is changing the way the world’s most respected companies do business.
We believe in clear, open communication enabling teams to overcome obstacles and move forward together.
We want you to feel that you belong to a team, you matter, and are able to be your authentic self.
We all work together to deliver business value with the power of Connected Planning at every level within every organization, and alongside an ever-growing number of users, a rich partner ecosystem, and active community.
At Anaplan, our values are key to everything we do.
We call it AnaplanLOVE At Anaplan these words come to life by making employees feel empowered and inspired.
Building a strong culture around company values is an ongoing journey that will continue to be the core of our existence.
The Community Engagement Manager will help to execute the overall vision and strategy of the Anaplan Community.
This team is part of the broader Community Engagement & Development function within Customer Success.
This is an opportunity to join and manage a high-performing team that creates and delivers award-winning experiences as part of a growing company with a supportive internal culture.
Working closely with the rest of Community Engagement & Development, this role will oversee the strategic components and individual contributors of the Anaplan Community program.
Additionally, this role will work cross-functionally with other stakeholders of the company as part of maintaining alignment on the program vision.
This role is based in Austin, Texas, USA, but remote options are available in the U.S.
Responsibilities Will Include Manage and guide a diverse team of comprised of 5-8 individual contributors responsible for the daily operations of the Anaplan Community.
Create and maintain a 3-year strategic roadmap for the Community, to be presented to executive stakeholders to support current alignment and long-term investment.
Oversee the processes of defining, measuring, and reporting the value driven by Community Content and Programs.
Prioritize potential new Community initiatives aligned to broader corporate strategic objectives.
Own the Community Feedback Loop, serving as the primary conduit from external Community members into relevant internal stakeholders, including reviewing and staying informed of all existing customer feedback and Voice of Customer insights to align Community strategy to what the broader company has heard from our customer requests and needs.
Conduct semi-annual Community User Research to inform future updates to Community product.
Maintain and build relationships with internal stakeholders on a regular monthly/quarterly cadence by continuing Community Impact Roadshows, and collect requirements from internal customers of Community Content & Programs to define future roadmap and prioritization.
More About You 5-7 years’ experience working on a Community team, ideally in the Software industry.
At last 3 years’ experience responsible for directly managing a team of several direct reports.
A background in the Software or SaaS industry Ability to constantly exceed SLAs and improve processes.
Must be comfortable with maintaining direction independently and taking on new challenges.
Must have proven experience with excellent presentation and communication skills written and verbal.
Experience putting together Value Proposition or Business Justifications.
Must be a self-starter.
Must be comfortable with public speaking and presenting Strong writing skills and familiarity with formatting and associated tools.
Strong organizational and process skills.
Our diversity and inclusion commitment Build your job in a place that thrives on diversity, inclusion and belonging.
We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.
We hire you for who you are, and we want you to bring your true self to work every day Our story Anaplan is a cloud-native enterprise SaaS company helping global enterprises orchestrate business performance.
Our customers come first to create heroes, unlock potential & build trust and confidence.
We challenge legacy thinking and software that isn’t flexible for the modern organization.
We have architected the only platform that will take the time from planning to decision down to zero.
We’re building a truly unique technology.
From our calculation engine and in-memory data store, to apps and predictive analytics; amazing technology is being developed every day.
We’re addressing a $100B/year problem that all global businesses face.
Our mission is to break the traditional business planning mold, currently performed through spreadsheets or legacy systems.
Anaplan’s Connected Planning platform is enabling customers to improve decision-making by turning response time into real time, to make better decisions to enhance your business.
The platform helps you dynamically orchestrate performance enterprise-wide, and convert constant change to your environment.
See what our global customers and partners have to say about Anaplan’s platform is solving some of the most complex challenges in business.
CEOs, analysts, and the press agree—Anaplan is changing the way the world does business.
Learn about our history, see our recognitions and achievements, and take a look at what it’s like to work at Anaplan.
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New opportunities are opening up daily: http://anaplan.com/CAREERS COVID-19 Update Protecting the health and safety of our communities, including our employees and of those considering a career at Anaplan, is our highest priority.
We continue to closely monitor the evolving situation and we appreciate your understanding and flexibility with any related changes to our interviewing process.