Job Description
As Senior Sales Manager, you are an ambassador for our exceptional offerings of Fairmont Century Plaza. Reporting through to the Director of Group Sales, you will liaise between multiple departments to meet the needs and exceed the expectations of our clients.
What you will be doing:
Strategically sells hotel rooms, conference space, including related services, and food and beverage needs to individuals, groups and companies.
Accountable for managing group meetings, events and room blocks by prospecting and contracting business (all segments) within defined territory.
Build and maintain relationships with new and existing clients, providing exceptional service and identifying potential opportunities for growth.
Achieve/exceeds annual budgeted sales goals by performing direct sales solicitation while developing new accounts and maintaining existing accounts; managing account details and preparing reports; responding to all telephone and in-person inquiries.
Maintain positive customer relationships and ensure timely responses to all inquiries for space or service needs.
Evaluate every group event business opportunity to maximize revenue and profitability while achieving customer expectations.
Quote and negotiate rates within established parameters
Exceed personal sales goals monthly, quarterly, and annually.
Travel into markets as required for Sales Calls, Tradeshows, Events and Conferences.
Support the team, plan and organize site inspections, FAMS, sales trips and industry trade shows.
Collect market and competitive intelligence to maximize group sales opportunities.
Participate in monthly sales strategy and action planning.
Build relationships with all relevant stakeholders: Accor Global Sales Office(s), Los Angeles Tourism & Convention board, attractions and Offsite Venues.
Partner with regional and national sister hotels to optimize Accor exposure and build incremental business.
Utilize Opera Sales System to track, solicit, book and follow up on accounts.
What is in it for you:
Salary Range: USD$110,000 – $125,000 + incentive
Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH