The Senior Creator Success Manager will play a key leadership role in executing Jellysmack’s Creator Program.
S/he will partner closely with some of the top digital creators in the industry, operating as the lead point of contact for Jellysmack’s new and current partners.
S/he will function as a team lead to establish processes and work strategically to facilitate and analyze the success of our creators, as well as perform all account management duties, including onboarding, reporting, and troubleshooting.
This person will be based out of our Los Angeles office, working closely with the Partnerships and Content teams, in order to accelerate the growth and success of our partnerships.
The ideal candidate should be a self-starter, have the ability to take on and learn from new challenges, as well as generate creative solutions to obstacles that may arise.
S/he should have a passion for social media, analytics, programming, and a love for video of all genres.
This role will report to the Senior Director of Creator Success.
Key Responsibilities:
Oversee all Success team responsibilities for specific assigned verticals Maintain an in-depth knowledge of the digital creator space Lead the onboarding process for new creators in the program across multiple social channels Analyze data to provide insights and custom programming strategies Communicate effectively with partners and internal teams to find timely solutions to resolve issues and challenges Manage all key reporting metrics in a timely and meticulous fashion
Requirements & Qualifications:
Bachelor’s Degree 5-7 years of experience in customer success, account management, or talent management, with experience at a technology or influencer start-up preferred Highly motivated self-starter who is able to work independently, as well as collaboratively, in a team environment Proven ability to multi-task and manage multiple projects at once, while paying strict attention to detail Passionate about the digital ecosystem and familiar with top-tier influencers Excellent communication skills and phone demeanor Displays empathy, positivity, and poise when navigating challenges Proficient in Microsoft Office products, with an emphasis on Excel, as well as project management tools, such as Monday Working knowledge of Facebook Business Manager, Snapchat Story Studio, or YouTube Studio is a plus Team management experience is a plus About Jellysmack
Co-founded in 2016 by Michael Philippe, Robin Sabban, and Swann Maizil, Jellysmack is the global creator company that detects and develops the world’s most talented video creators.
The company’s proprietary video optimization technology and data drive social audience growth, unlocking new revenue streams and amplifying monetization.
Currently home to over 100 influential Creators including Brad Mondo, Bailey Sarian and Charles & Alyssa Forever, Jellysmack optimizes, operates, and distributes creator-made video content to Facebook, Instagram, Snapchat, TikTok, Twitter, and YouTube.
The company’s creator strategy builds upon its success in scaling its own original content channels in beauty (“Beauty Studio”), soccer (“Oh My Goal”), gaming (“Gamology”), and more.
Combined Jellysmack-managed content boasts 10 billion global monthly video views and a cross-platform reach of 125 million unique U.S.
users, reaching nearly 45% of all Americans and making it the third largest U.S.
company in monthly social media viewers.