About Atos
Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion.
European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions.
The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify.
Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.
The purpose of Atos is to help design the future of the information space.
Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence.
Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
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You want to join a leading digital enabler of Energy & Utilities business models and decarbonization.
You want to be part of a global team of recognized experts who deliver automated and optimized business processes as a foundation for innovation, real-time analytics with ML/AI capabilities, streamlined and digitized energy supply chains, and advanced customer services driven by smart solutions.
You are passionate about how technology enables Energy & Utilities 4.0 and improves customer experiences.
What You Bring:
- Deep understanding of the regulated and deregulated North American Energy & Utilities (E&U) Market
- Expertise in leading business process improvement initiatives focused on end-to-end solutions for Customer Relationship Management (CRM), Customer Interaction Center (CIC) or Customer Engagement (CE).
- Ability to understand and develop the business and technical requirements of your customer
- In-depth knowledge of SAP IS-U / SAP for Utilities to develop and deliver best-practice business solutions
- Experience working with various stakeholders at different levels of the organization
- Chemistry to lead multi-cultural teams and work effectively with business, application, technology, and vendor resources.
Your Impact:
- Simplify complex business/technology challenges and help your customer/project team navigate the unknown.
- Address today’s customer issues enabling future E&U trends such as:
- Customer service and engagement optimization, smart billing, smart metering, distributed energy resources (DER), smart grid and decarbonization
- Drive alignment, commitment, ownership, and adoption across the organization
- Develop a culture of diversity, collaboration, quality, and continuous delivery
Must-have:
- Understanding of Energy & Utilities regulations, authority, and operations models
- 10+ years of overall business process, IT and/or SAP experience in Energy & Utilities (electric, gas, water, waste & environmental)
- 7+ years of SAP IS-U / SAP for Utilities experience such as:
- Contracts Management, Service Order Processing & Notifications, Customer Service Processes, Contract Management Master Data, Customer Service (Connect, Disconnect, Move-In/Out), Pricing & Quotes, Call Receipt/Dispatch, PCUI BSP, Front Office, RPA Automation, integration with Financial and Contract Accounting (FICA), Device Management and non-SAP point solutions.
- Completed at least two full project cycles, preferably with team lead responsibility
- Ability to support business development, sales and the bid process
Nice-to-have:
- Experience with SAP IS-U, SAP S/4 HANA for Utilities and/or SAP Cloud for Utilities
- Experience with public, cloud, and hybrid platforms as well as technology and application modernization and migrations.
- Advanced knowledge of E&U trends including smart grid, smart metering, smart customer, smart/digital utility, decarbonization, etc.
- SAP IS-U / SAP for Utilities certifications
- Actively engaged in Energy & Utilities industry or E&U relevant IT associations
Education/Certification Requirements:
- Bachelor’s degree in Computer Science, Information Technology, Engineering or an E&U related field required, master’s degree is preferred
- Agile, project management, SDLC, ITSM or change management certifications are preferred
Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work.
Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique.
Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.