The position of Senior Change Manager will support the organization in extracting business value from our people, processes, and technologies through projects and key initiatives.
This team member will be an up-and-coming leader, change practitioner, and communications and learning specialist who can quickly assess changes in the business and liaise with business owners and project managers to put the best set of tools forward to enhance the business.
The ideal candidate for this role has 5 10 years of related work experience, preferably in the healthcare and/or transportation space, who naturally builds relationships across stakeholder organizations.
ESSENTIAL FUNCTIONS Create and lead change management initiatives at the company including collateral, training, and rollout materials to the full organization Manage measuring an initiative by to tracking adoption, utilization, and proficiency of individual changes Assist the PPM team with program guidance, structure, and change leadership for large programs Understand the business and project scope to design effective organizational design, learning, change, communication and/or talent management programs to drive business benefits Create and execute improvement plans adapted to the business environment Mentor business leaders and client base, work on projects independently, participate as a team member, and/or lead teams to successful project delivery and benefit realization Ability to work on and execute change initiatives on multiple projects at one time Work in multiple disciplines across company and build knowledge and credibility quickly (projects vary in length, lasting anywhere from a few weeks to over a year) Design and conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner Serve as a key PPM team member by leading change management initiatives on critical projects Highly organized and able to meet task timelines to realize project benefits Ability to formulate and execute a strategy to build and staff a change management practice within an organization Support the execution of plans by business leaders Identify resistance and performance gaps, and work to develop and implement change interventions and corrective actions Work with project teams to integrate change management activities into overall project plans Work with communications and training teams, HR, and OD specialists in the formulation of particular plans and activities to support project implementation POSITION QUALIFICATIONS A history of career growth and achievement in change management, process improvement, and project management A history of mentoring and/or teaching others to use organizational change, and/or learning methodologies Outstanding communication skills with audiences of all levels Ability to apply a structured change leadership approach and methodology for the people-side of change caused by projects and strategic initiatives Ability to develop a change leadership strategy for projects and initiatives based on a situational awareness of changes and the groups impacted Ability to identify potential people-side risks and anticipated points of resistance, developing specific plans to mitigate or address concerns Ability to develop a set of actionable and targeted change leadership plans, including a communication plan, sponsorship roadmap, coaching plan, training plan, and resistance management plan EDUCATION & EXPERIENCE Bachelors Degree required Prosci/ACMP certification highly desired PMP designation a plus Strong working knowledge of ADKAR principles highly desired 5 10 years of organizational design, learning, change management, and communications experience Experience in healthcare and/or transportation preferred Experience with call center operations highly desirable SKILLS Excellent ability to communicate effectively with others using the spoken word.
Excellent ability to communicate in writing, clearly and concisely.
Excellent ability to take care of the customers needs while following company procedures.
Ability to make critical decisions while following company procedures.
Ability to get along well with a variety of personalities and individuals.
Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
Excellent ability to organize and direct oneself and effectively supervise others.
Excellent ability to find a solution for or to deal proactively with work-related problems.
Ability to effectively build relationships with customers and co-workers.
Driven ability to complete assigned tasks under stressful situations