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Senior Associate Director, Eligibility and Verification
Apply Enrollment Services Los Angeles, California
The Office of Financial Aid is seeking a Senior Associate Director, Eligibility and Verification to oversee the day-to-day responsibilities of the Need Analysis unit.
The Need Analysis unit is responsible for evaluating student eligibility for financial aid for prospective and current students.
Additionally, this unit reviews financial aid applications for both graduate and undergraduate students.
Responsibilities include, but are not limited to:
Creating and maintaining policies and procedures used in need analysis, verification, and professional judgement.
Monitoring and managing the workload of a team of 12 permanent staff, and other temporary/resource workers.
Managing the training and evaluation process for new hires.
Identifying changes to the Student Information System (SIS) based on federal and state requirements.
Identifying opportunities for productivity enhancements.
Serving as a resource to staff for questions related to need analysis, and federal and institutional verification.
Advising staff on complex student files and provide guidance on appropriate procedures.
Maintaining quality control on the review of nearly 20,000 applications for financial aid.
Developing and maintaining guidelines for professional judgement adjustments initiated by student appeals.
Assisting with compliance and reporting matters, such as updating documentation with the state and federal government, and student financial aid audits.
The Senior Associate Director, Eligibility and Verification manages the staff and operations of the need analysis unit.
The selected candidate will be expected to administer federal and institutional need analysis policies and procedures and ensure the department’s compliance with applicable laws, rules and regulations, as well as university policies and procedures.
This position reports to the Associate Dean of Operations.
Required Knowledge, skills, and abilities:
Expert knowledge of federal and state financial aid processes and regulations.
Must be able to think critically, problem solve, and analyze detailed reports, trends, and information.
Professional demeanor, ability to communicate effectively both verbally and in writing with students, parents, faculty, staff, and general public.
Ability to organize and prioritize multiple projects simultaneously while maintaining accuracy and attention to detail.
Please submit cover letter and resume as part of your application.
Job Qualifications Minimum Education
-Bachelor’s degree
Minimum Experience
-5 years
Minimum Field of Expertise
-Lead or supervisory experience in need analysis
Preferred Education
– Master’s degree
Preferred Field of Expertise
– Knowledge of USC financial aid programs, plans and systems as well as external programs and policies.
REQ20100885 Posted Date: 05/23/2021 Apply
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USC is an equal opportunity, affirmative action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy.
USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance (PDF) opens in a new window .
We provide reasonable accommodations to applicants and employees with disabilities.
Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu .
Inquiries will be treated as confidential to the extent permitted by law.