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The Senior Account Consultant will be part of a Dedicated Risk Control Team. This dedicated account is a Fortune 50 company that employs nearly 270,000 and operates over 800 locations.
The hire needs to reside within the Southern CA area.
The Risk Control team works closely with the account field operation teams, region and division leadership, business partners and key Home Office departments to deliver high value and targeted service consulting. The right candidate for this role will bring influential relationship-building skills, strong business acumen, service management expertise, and a passion for quality execution as well as technical skills and experience to support the retailers’ and ancillary business operations.
* Dedicated Risk Control professional providing direct support to the Southwest Division, including Regional and District operations. Develop annual action plans, coordinate service projects, program delivery and EHS support to achieve business goals. Aligned with Regional SVPs, Regional Admin Managers and District VPs. Responsible to cultivate strong relationships with retail management teams, Region and Division leadership, and business partners.
* Become a trusted advisor and partner; Establish our value proposition through collaboration, quality consulting and business impact.
* Achieve a deep understanding of the business, culture and operational priorities
* Bring safety solutions that are simple, efficient, and sustainable and that integrate into operations / P&L focus (profitability, productivity, employee experience).
* Creates service plans to document baseline activity, metrics, and goals in order to track progress in reducing frequency and severity of losses while demonstrating the value of doing business with Helmsman Management Services.
* Support the team with high level evaluations, business insights and reporting.
* Completes and delivers task-based loss analysis that identifies root causes of losses and operational exposures.
* Completes high profile risk reduction projects and delivers project findings at working meetings, during the period analysis and/or program managers meeting.
* Fulfils risk assessment and service requirements as assigned.
* Prepares and delivers engaging and effective presentations at customer training, Divisional conference calls and other functions as necessary.
* Up to 50% local travel depending on the location of the targeted retail or ancillary business operations.
* Ability to self-perform work with proactive approach to managing responsibilities and objectives
* Strong business acumen and service management expertise
* Ability to navigate through and overcome obstacles and challenges
* Influential relationship building skills
* Has a strong focus on the business and customer, exceeding their expectations
* Achieves high quality work output
* Works with a sense of urgency to address customer requests or problems
* Able to adapt and manage evolving priorities
In addition:
* Advanced knowledge of loss prevention principles, practices and core service capabilities as they relate to performance and profitability.
* Demonstrated ability to retrieve and enter information using various proprietary software applications and create/modify documents and spreadsheets using Microsoft Office suite.
* Bachelor’s degree with coursework in math, engineering or related areas (or equivalent),
* Minimum 10 years relevant experience in loss prevention or progressive safety and health field, and an advanced degree and/or professional certification in one or more of the following areas: CSP, ARM, CRM, CPCU, CIH, or CPE.
Bachelor’s Degree
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