POSITION: Field Supervisor
REPORTS TO: VP of Operations
JOB SUMMARY
Manages a segment of guarding operations at multiple sites at the direction of CGS management. Takes significant responsibility for customer service and customer relations. Interacts with customers daily to assure satisfaction. Supervises Site Supervisors and other security personnel. Performs regular site visits and ensures post orders are updated and being followed by security personnel. Coaches and trains personnel. Carries out administrative procedures in support of Operations Manager.
SCHEDULE: The hours always include weekends and holidays as well as late night shifts. There is also one rotating day per week. This is a 40 hour position.
ESSENTIAL FUNCTIONS
- The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
- All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non- essential) functions.
- Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
- In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
- All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
This position:
1. Manages a segment of guarding operations at multiple sites, including customer relations, quality assurance, supervision of subordinate officers and supervisory staff; ensures that personnel deliver high quality service and customer’s needs are exceeded.
2. Ensures that service expectations are being met through regular contact with customers; evaluates service quality, inspects posts and initiates corrective action in a timely manner as necessary.
3. Meets with line management and/or customer representatives for status updates and to address any actual or potential problems; provides support during client start-ups; provides input to security planning, assessments and surveys; reviews post orders and communicates requirements and changes to affected personnel.
4. Participates in and coordinates with line management regarding the orientation, training, Development and retention of high caliber staff; ensures that each staff member is treated with Dignity and respect; coaches employees and carries out disciplinary actions, as necessary.
5. Maintains and submits payroll records and other employee and business information; reviews client and company reports for accuracy and timeliness.
6. Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
7. Communicates and coordinates with line management regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services; makes scheduling and staffing adjustments as needed to meet client requirements while controlling labor costs; reviews reports to ensure that commitments have been met and client directions have been followed.
8. Provides input to company initiatives; promptly assists line management in the resolution of legal, financial, human resources, and administrative issues.
9. Performs tasks and duties of a similar nature and scope as required for assigned office.
MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
EDUCATION / EXPERIENCE:
Must have high school diploma or GED Equivalent and must have had CA Guard License for 1-Year or longer. Must have a clean driving record, as well.
Competencies (as demonstrated through experience, training, and/or testing):
- Understanding of security operations.
- Knowledge of supervisory practices.
- Planning, organizing and leadership skills. Oral and written communications skills.
- Strong customer service and service delivery orientation.
- Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
- Ability to take initiative and achieve results.
WORKING CONDITIONS (Physical/Mental Demands)
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
- Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
- Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
- Required ability to handle multiple tasks concurrently.
- Handling and being exposed to sensitive and confidential information.
- Regular use of vehicle required in the performance of duties.
- Regular talking and hearing.
- Occasional walking, reaching with hands and arms, stooping, kneeling, crouching and crawling.
- Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
- Close vision, distance vision, and ability to adjust focus.
- Conducting oral presentations and group meetings.
- Directing, motivating, training, coaching, and disciplining staff in a positive
- Reading and analyzing reports and financial data, including related computer usage.
- Responding on an on-call basis to emergencies and incidents at all hours.
Job Type: Full-time
Pay: $19.00 – $24.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Application Question(s):
- Do you have a clean DMV record (no tickets or accidents in last 3 yrs)?
Experience:
- Security: 1 year (Preferred)
License/Certification:
- Guard Card (Required)
Work Location: Multiple Locations