Company Description
Why work for Accor?
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Job Description
Royal Service & Reservations Manager
The ideal candidate to lead and elevate the Royal Service & Reservations team at Fairmont Century Plaza is organized, thoughtful, engaging and an anticipatory leader. You are a master multi-tasker, by simultaneously leading the phone operation, incoming emails, centralized hotel communication portal, group reservations and all other internal and external requests.
What you will be doing:
* Lead the day-to-day operations of the hotel reservations and PBX department, including group reservations
* Setting goals and KPI’s for the team to meet on a monthly, quarterly and annual basis
* Establish and oversee team incentive plans and booking strategies, working closely with the Director of Revenue
* Working cross-functionally with operational departments and the sales team
Qualifications
Your experience and skills include:
* 2-4 years in reservations, PBX or related area
* Previous department head/leadership experience in a related role
* Extensive knowledge of hotel reservations systems
* Forbes 5-star and LQA experience is an asset
* Highly organized, results-oriented with the ability to be flexible and work well under pressure
Additional Information
What is in it for you:
* Salary Range: 85,000 – 100,000 – USD
* Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe
* We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
* Opportunity to develop your talent and grow within your property and across the world!
* Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Your team and working environment:
What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.
This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
Visa Requirements: Must provide proof of eligibility to be employed in the United States of America.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D
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