“Skills can be taught.
Character, you either have or you don’t have.”
– Anthony Bourdain
No more late nights.
No more “Clopen” schedules.
No more feeling like the owners who sign your salary checks view you as another replaceable cog in a wheel.
No my hospitalitarian friend, your days as the grunt of the management team are over once you join our dynamic team at Trufl…
This is a very rare opportunity to apply your love of the industry, management, recruiting, training, leadership and people skills to a role with an emerging tech company, instead of being tied down to the same brick and mortar, day after day after day.
An opportunity to build, develop and manage a team of like-hearted professionals who work in our partner restaurants.
An opportunity to work WITH the bosses and decision makers and not FOR them.
If you’re looking for an opportunity to grow with a company on the rise, we would LOVE to connect.
Trufl is a hot new app that lets guests skip the waitlist and be seated quicker at the busiest restaurants, bars and clubs in town, and we’re looking to hire a rockstar hospitalitarian to manage multiple accounts and our team of Trufl Hosts in the LA area.
* Full Job Description below
ABOUT TRUFL:
Trufl is an on-demand seating platform that allows guests to wait less at busy restaurants by bidding on the next available table during peak times.
The total amount bid may be used as a credit towards their food and beverage dining experience.
The Trufl platform includes a guest profile CRM system that allows restaurants to create a personalized hospitality experience.
Job Title: Hospitality Manager
Hospitality Managers will build and maintain strong relationships with Trufl restaurant partners.
This individual will onboard and train restaurant staff, helping them develop expertise with the Trufl restaurant tool.
This position will coordinate and supervise Trufl hosts and ensure that Trufl provides the highest quality hospitality service.
Hospitality Managers will be responsible for developing, executing, and iterating on the restaurant onboarding process, allowing restaurants to make a smooth transition to the Trufl platform.
The person in this position reports to the Director of Hospitality in their respective region.
Job Type: Full-Time
Total Compensation: $60,000-$80,000
Job Responsibilities:
Possess intricate knowledge of the Trufl application, Trufl Restaurant tool, and Trufl business model and be able to communicate with Trufl customers and restaurants
Train all hosts and restaurant staff on Trufl front of house tool and application
Proactively provide support and solutions to any restaurant operations issues that clients may have
Report account activity to Director of Hospitality and escalate any issues to the appropriate individual
Leverage hospitality expertise to develop a high-quality and satisfactory relationship with every Trufl restaurant partner
Desired Experience/Skills:
Ability to operate independently with limited oversight
2 years of Hospitality Leadership experience
Knowledge of the best practices and procedures for customer service, hospitality management
Excellent communication, leadership, relationship building and interpersonal skills
Job Type: Full-time
Pay: $60,000.00
– $80,000.00 per year
Physical Setting:
Bar
Casual dining restaurant
Fine dining restaurant
Schedule:
8 hour shift
Day shift
Monday to Friday
Night shift
Weekend availability
Application Question(s):
Where have you received the best hospitality?
It could be anywhere
– at the cleaners, coffee shop, clothing store, etc.
Describe the experience.
What is the difference between Customer Service and Hospitality?
Experience:
Hospitality Leadership: 2 years (Preferred)
Work Location:
Multiple locations
Work Location: Multiple Locations