As the Retention Program Manager for , you will be responsible for translating Adobe’s online retention strategy into action in order to optimize a multi-billion-dollar business for a global SaaS company.
This is a global role that spans multiple customer segments and products, including Photoshop, Illustrator and Acrobat.
You play a key role in operating the retention machine and ensuring that it enables us to consistently beat our quarterly targets.
By collaborating with product, analytics, marketing, and testing teams, you will ensure that we test and optimize our way into improved & measurable business growth and customer experience.
Your unique mix of analytical, project management, and communication skills along with your bias for action and drive to innovate and execute are essential in this role.
Key Responsibilities Translate high-level strategic priorities into actionable tests and ensure seamless execution Ideate and create roadmap of critical customer retention tests Partner with commerce, testing, engineering, product management and marketing teams to execute tests Engage with Analytics teams to measure impact of tests Manage complex projects in a fast-paced environment Create and maintain highly-detailed documentation for broad communication Qualifications/Experience Working towards or recently completed a BS/BA degree in engineering, statistics, mathematics or related disciplines are strongly preferred Excellent written and verbal communication skills in cross-functional environment Very strong project management skills are required.
The ability to work with disparate teams, often in different geos, prioritize tasks and following up on them is critical for success in this role.
Analytical skills and experience using Excel or other analytical tools Self-starter with a drive to execute and partner with others to achieve measurable results Understanding of A/B test design & measurement Humility to help and learn from others At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists.
You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.
If you’re looking to make an impact, Adobe’s the place for you.
Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Adobe is an equal opportunity employer.
We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.
At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists .
You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.
If you’re looking to make an impact, Adobe’s the place for you.
Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Adobe is an equal opportunity employer.
We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.